{"id":1350,"date":"2025-08-18T08:10:58","date_gmt":"2025-08-18T01:10:58","guid":{"rendered":"https:\/\/blogs.vbee.vn\/?p=1350"},"modified":"2025-08-18T08:58:46","modified_gmt":"2025-08-18T01:58:46","slug":"ai-trong-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/","title":{"rendered":"\u0110\u1ed9t ph\u00e1 tr\u1ea3i nghi\u1ec7m AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 100%"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Bai_toan_khoang_cach_trong_trai_nghiem_khach_hang_cho_doanh_nghiep\" >B\u00e0i to\u00e1n kho\u1ea3ng c\u00e1ch trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Su_troi_day_cua_AI_%E2%80%93_Cong_cu_tro_giup_cho_con_nguoi\" >S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a AI &#8211; C\u00f4ng c\u1ee5 tr\u1ee3 gi\u00fap cho con ng\u01b0\u1eddi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Ung_dung_AI_trong_cham_soc_khach_hang\" >\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Tu_dong_hoa_cuoc_goi\" >T\u1ef1 \u0111\u1ed9ng ho\u00e1 cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Phan_tich_du_lieu_khach_hang\" >Ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Ho_tro_khach_hang\" >H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Dot_pha_moi_trong_linh_vuc\" >\u0110\u1ed9t ph\u00e1 m\u1edbi trong l\u0129nh v\u1ef1c<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Nang_cao_hieu_qua_truyen_tai_thong_tin\" >N\u00e2ng cao hi\u1ec7u qu\u1ea3 truy\u1ec1n t\u1ea3i th\u00f4ng tin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Dau_tu_mot_lan_cho_nhung_gia_tri_vuot_thoi_gian\" >\u0110\u1ea7u t\u01b0 m\u1ed9t l\u1ea7n cho nh\u1eefng gi\u00e1 tr\u1ecb v\u01b0\u1ee3t th\u1eddi gian<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Cai_thien_hieu_qua_van_hanh_dich_vu_cham_soc_khach_hang\" >C\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Cac_du_doan_chinh_xac_va_phan_tich_insights_khach_hang\" >C\u00e1c d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c v\u00e0 ph\u00e2n t\u00edch insights kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Duy_tri_hoat_dong_dich_vu\" >Duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Nang_cao_do_tin_cay\" >N\u00e2ng cao \u0111\u1ed9 tin c\u1eady\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#Ca_nhan_hoa_cac_du_lieu\" >C\u00e1 nh\u00e2n h\u00f3a c\u00e1c d\u1eef li\u1ec7u\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/#He_sinh_thai_cham_soc_khach_hang_thong_minh_ung_dung_AI_dang_len_tai_Viet_Nam\" >H\u1ec7 sinh th\u00e1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng minh \u1ee9ng d\u1ee5ng AI \u0111ang l\u00ean t\u1ea1i Vi\u1ec7t Nam<\/a><\/li><\/ul><\/nav><\/div><p><strong>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111ang t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1 m\u1edbi \u0111\u1ec3 x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng t\u1ed1t h\u01a1n. C\u00f9ng Vbee \u0111i\u1ec3m qua nh\u1eefng l\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.\u00a0<\/strong><\/p><p style=\"text-align: center;\"><p><iframe style=\"position: relative; top: 0px; border: none;\" title=\"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng\" src=\"https:\/\/vbee.vn\/demo\" width=\"100%\" height=\"320\"><\/iframe><\/p><figure id=\"attachment_15301\" aria-describedby=\"caption-attachment-15301\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15301 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/04\/ai-trong-cham-soc-khach-hang.webp\" alt=\"\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ea3m thi\u1ec3u kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean.\" width=\"768\" height=\"394\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/04\/ai-trong-cham-soc-khach-hang.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/04\/ai-trong-cham-soc-khach-hang-300x154.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15301\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u1ea3m thi\u1ec3u kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean.<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Bai_toan_khoang_cach_trong_trai_nghiem_khach_hang_cho_doanh_nghiep\"><\/span>B\u00e0i to\u00e1n kho\u1ea3ng c\u00e1ch trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Theo m\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y, kho\u1ea3ng 42% kh\u00e1ch h\u00e0ng B2C c\u1ea3m th\u1ea5y h\u1ee9ng th\u00fa trong vi\u1ec7c thanh to\u00e1n sau khi \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t. Nh\u1eefng kh\u1ea3o s\u00e1t t\u01b0\u01a1ng t\u1ef1 c\u0169ng ch\u1ec9 ra kho\u1ea3ng 52% trong s\u1ed1 h\u1ecd d\u1eebng tr\u1ea3 ti\u1ec1n cho s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 khi c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p><figure id=\"attachment_7393\" aria-describedby=\"caption-attachment-7393\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7393 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-5.jpg\" alt=\"B\u00e0i to\u00e1n kho\u1ea3ng c\u00e1ch trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"500\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-5.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-5-300x195.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-5-750x488.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7393\" class=\"wp-caption-text\">B\u00e0i to\u00e1n kho\u1ea3ng c\u00e1ch trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng cho doanh nghi\u1ec7p (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>M\u1eb7t kh\u00e1c 82% kh\u00e1ch h\u00e0ng mong mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 th\u1eafc m\u1eafc c\u1ee7a h\u1ecd. Trong m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t g\u1ea7n \u0111\u00e2y, 90% kh\u00e1ch h\u00e0ng chia s\u1ebb r\u1eb1ng h\u1ecd mong \u0111\u1ee3i doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi tr\u00ean c\u00e1c k\u00eanh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p><p>T\u1eeb nh\u1eefng s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea tr\u00ean cho th\u1ea5y m\u1ed9t \u0111i\u1ec1u r\u00f5 r\u00e0ng: doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea7u t\u01b0 nhi\u1ec1u v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u,&#8230;.<\/p><h2><span class=\"ez-toc-section\" id=\"Su_troi_day_cua_AI_%E2%80%93_Cong_cu_tro_giup_cho_con_nguoi\"><\/span>S\u1ef1 tr\u1ed7i d\u1eady c\u1ee7a AI &#8211; C\u00f4ng c\u1ee5 tr\u1ee3 gi\u00fap cho con ng\u01b0\u1eddi<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00f3i ri\u00eang v\u00e0 c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c n\u00f3i chung \u0111ang d\u1ea7n ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd h\u01a1n khi c\u00e1c doanh nghi\u1ec7p chuy\u1ec3n sang \u0111\u1ea7u t\u01b0 chi\u1ebfn l\u01b0\u1ee3c v\u00e0o AI \u0111\u1ec3 t\u1ea1o ra c\u00e1c d\u1ecbch v\u1ee5 <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/chatbot-la-gi\/\">Chatbot<\/a> v\u1edbi giao di\u1ec7n s\u00e1ng t\u1ea1o, <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/\">Voicebot<\/a>, t\u1ed5ng \u0111\u00e0i (<a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tong-dai-call-center\/\">call center<\/a>). AI th\u1ed5i 1 l\u00e0n gi\u00f3 m\u1edbi v\u1edbi nh\u1eefng l\u1ee3i \u00edch h\u1ea5p d\u1eabn m\u00e0 n\u00f3 mang l\u1ea1i nh\u01b0 n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c, n\u00e2ng cao doanh thu, nhanh, ch\u00ednh x\u00e1c,&#8230;<\/p><figure id=\"attachment_7389\" aria-describedby=\"caption-attachment-7389\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7389 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-0.jpg\" alt=\"\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c \u0111ang d\u1ea7n ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd (Ngu\u1ed3n: Frepeik)\" width=\"768\" height=\"545\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-0.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-0-300x213.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-0-120x86.jpg 120w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-0-750x532.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7389\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c \u0111ang d\u1ea7n ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>B\u00ean c\u1ea1nh vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c bot h\u1ed7 tr\u1ee3 b\u1eb1ng AI, con ng\u01b0\u1eddi \u0111\u00e3 s\u00e1ng t\u1ea1o ra nh\u1eefng <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tro-ly-ao-la-gi\/\">tr\u1ee3 l\u00fd \u1ea3o AI<\/a> gi\u1ed1ng nh\u01b0 tr\u1ee3 l\u00fd ng\u01b0\u1eddi th\u1eadt. C\u00e1c Chatbot AI n\u00e0y c\u00f3 th\u1ec3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u01a1n gi\u1ea3n nh\u1ea5t th\u00f4ng qua ph\u00e2n t\u00edch l\u1ecbch s\u1eed truy c\u1eadp, FAQ, t\u00e0i li\u1ec7u v\u00e0 t\u1ed1i \u01b0u h\u00f3a AHT (Agent Handle Time). Kh\u1ea3 n\u0103ng <a href=\"https:\/\/vbee.vn\/blog\/ai\/machine-learning\/\">h\u1ecdc m\u00e1y<\/a> c\u1ee7a AI gi\u00fap gi\u1ea3m thi\u1ec3u s\u1ef1 leo thang c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u00e1ng c\u00f3, n\u00e2ng cao hi\u1ec7u qu\u1ea3 FCR (first contact resolution) \u0111\u1ed3ng th\u1eddi gi\u1ea3m thi\u1ec3u chi ph\u00ed \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 cho doanh nghi\u1ec7p.<\/p><h2><span class=\"ez-toc-section\" id=\"Ung_dung_AI_trong_cham_soc_khach_hang\"><\/span>\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a hi\u1ec7n nay, c\u00e1c trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang tr\u1ea3i qua m\u1ed9t s\u1ef1 chuy\u1ec3n \u0111\u1ed5i m\u1ea1nh m\u1ebd v\u1edbi vi\u1ec7c t\u00edch h\u1ee3p <a href=\"https:\/\/vbee.vn\/blog\/ai\/\">tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/a> (AI) v\u00e0o quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. \u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 mang l\u1ea1i nhi\u1ec1u c\u1ea3i ti\u1ebfn \u0111\u00e1ng k\u1ec3, gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3, t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3m thi\u1ec3u chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Tu_dong_hoa_cuoc_goi\"><\/span>T\u1ef1 \u0111\u1ed9ng ho\u00e1 cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3><p>M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng ti\u00eau bi\u1ec3u c\u1ee7a AI trong <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/phan-mem-contact-center\/\">Contact Center<\/a> l\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng h\u00f3a cu\u1ed9c g\u1ecdi (IVR) th\u00f4ng minh. D\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">Text To Speech<\/a>, x\u1eed l\u00fd ng\u00f4n ng\u1eef, AI c\u1ed1 th\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng, cung c\u1ea5p th\u00f4ng tin, h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ho\u1eb7c chuy\u1ec3n cu\u1ed9c g\u1ecdi \u0111\u1ebfn c\u00e1c chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n khi c\u1ea7n thi\u1ebft, t\u1ea5t c\u1ea3 \u0111\u1ec1u di\u1ec5n ra m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c.<\/p><h3><span class=\"ez-toc-section\" id=\"Phan_tich_du_lieu_khach_hang\"><\/span>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Ngo\u00e0i ra, AI c\u0169ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong vi\u1ec7c ph\u00e2n t\u00edch v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. T\u1eeb vi\u1ec7c t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e0 \u01b0u ti\u00ean c\u00e1c cu\u1ed9c g\u1ecdi, \u0111\u1ebfn vi\u1ec7c d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap trung t\u00e2m li\u00ean l\u1ea1c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n.<\/p><h3><span class=\"ez-toc-section\" id=\"Ho_tro_khach_hang\"><\/span>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>H\u01a1n n\u1eefa, c\u00e1c chatbot th\u00f4ng minh d\u1ef1a tr\u00ean AI c\u0169ng \u0111ang tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong Contact Center hi\u1ec7n \u0111\u1ea1i. Nh\u1eefng chatbot n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng, h\u1ed7 tr\u1ee3 trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u01a1 b\u1ea3n v\u00e0 ch\u1ec9 \u0111\u1ea1o kh\u00e1ch h\u00e0ng \u0111\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c th\u00f4ng tin c\u1ea7n thi\u1ebft, gi\u00fap gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p><p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c, AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng d\u1ef1 ki\u1ebfn s\u1ebd c\u00f3 nhi\u1ec1u c\u1ea3i ti\u1ebfn v\u00e0 t\u00ednh n\u0103ng m\u1edbi, \u0111em l\u1ea1i l\u1ee3i \u00edch to l\u1edbn cho doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p><h2><span class=\"ez-toc-section\" id=\"Dot_pha_moi_trong_linh_vuc\"><\/span>\u0110\u1ed9t ph\u00e1 m\u1edbi trong l\u0129nh v\u1ef1c<span class=\"ez-toc-section-end\"><\/span><\/h2><p>C\u00f4ng ngh\u1ec7 AI \u0111\u01b0\u1ee3c xem l\u00e0 &#8220;ch\u00eca kh\u00f3a&#8221; \u0111\u1ec3 k\u00edch ho\u1ea1t c\u00e1c n\u1ec1n t\u1ea3ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c. Ngo\u00e0i Chatbot l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng c\u1ee7a AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn hi\u1ec7n nay, c\u00e1c gi\u1ea3i ph\u00e1p AI kh\u00e1c c\u00f2n mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch h\u01a1n th\u1ebf v\u00e0 m\u1edf ra m\u1ed9t g\u00f3c nh\u00ecn m\u1edbi v\u1edbi c\u00e1c c\u00f4ng ngh\u1ec7 nh\u01b0 H\u1ecdc m\u00e1y (Machine Learning) v\u00e0 <a href=\"https:\/\/vbee.vn\/blog\/ai\/xu-ly-ngon-ngu-tu-nhien-nlp\/\">X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/a> (NLP).<\/p><p>H\u1ecdc m\u00e1y cho ph\u00e9p m\u00e1y t\u00ednh th\u1ef1c hi\u1ec7n m\u1ed9t nhi\u1ec7m v\u1ee5 m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh r\u00f5 r\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c thu\u1eadt to\u00e1n \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 th\u00f4ng qua vi\u1ec7c nh\u1eadn d\u1ea1ng c\u00e1c m\u1eabu trong d\u1eef li\u1ec7u tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 \u0111\u01b0a ra d\u1ef1 \u0111o\u00e1n v\u1edbi d\u1eef li\u1ec7u m\u1edbi.<\/p><figure id=\"attachment_7390\" aria-describedby=\"caption-attachment-7390\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7390 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-1.jpg\" alt=\"\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng l\u1ee3i \u00edch (Ngu\u1ed3n: Frepeik)\" width=\"768\" height=\"462\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-1.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-1-300x180.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-1-750x451.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7390\" class=\"wp-caption-text\">\u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng l\u1ee3i \u00edch (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>Vi\u1ec7c \u1ee9ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 x\u1eed l\u00fd l\u01b0\u1ee3ng d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 v\u00e0 nhanh ch\u00f3ng r\u00fat ra th\u00f4ng tin chi ti\u1ebft. Tr\u01b0\u1edbc ti\u00ean, ng\u01b0\u1eddi d\u00f9ng s\u1ebd thi\u1ebft l\u1eadp c\u00e1c quy t\u1eafc v\u00e0 m\u00f4 h\u00ecnh h\u1ecdc m\u00e1y s\u1ebd th\u1ef1c hi\u1ec7n ph\u1ea7n c\u00f2n l\u1ea1i.<\/p><p>X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) h\u1ed7 tr\u1ee3 cho c\u00e1c t\u01b0\u01a1ng t\u00e1c h\u1eb1ng ng\u00e0y c\u1ee7a b\u1ea1n v\u1edbi c\u00e1c ph\u1ea7n m\u1ec1m AI, b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng kh\u1ea3 n\u0103ng c\u1ee7a n\u00f3 \u0111\u1ec3 ph\u00e2n t\u00edch v\u00e0 phi\u00ean d\u1ecbch ng\u00f4n ng\u1eef. Siri, Cortana, Alexa l\u00e0 nh\u1eefng v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh c\u1ee7a NLP.\u00a0AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u1ea3 ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean.\u00a0<\/p><h3><span class=\"ez-toc-section\" id=\"Nang_cao_hieu_qua_truyen_tai_thong_tin\"><\/span>N\u00e2ng cao hi\u1ec7u qu\u1ea3 truy\u1ec1n t\u1ea3i th\u00f4ng tin<span class=\"ez-toc-section-end\"><\/span><\/h3><p>AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang ph\u00e1 v\u1ee1 kh\u00f4ng gian ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m (multi &#8211; tasking) v\u00e0 ph\u1ea3n \u1ee9ng nhanh t\u1ef1 \u0111\u1ed9ng kh\u1ed5ng l\u1ed3 c\u1ee7a n\u00f3. B\u1eb1ng c\u00e1ch gi\u1edbi h\u1ea1n th\u1eddi gian nghi\u00ean c\u1ee9u v\u00e0 \u0111\u01b0a ra c\u00e1c k\u1ebf ho\u1ea1ch h\u00e0nh \u0111\u1ed9ng, c\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 t\u1ed1c \u0111\u1ed9 v\u01b0\u1ee3t xa kh\u1ea3 n\u0103ng c\u1ee7a con ng\u01b0\u1eddi.\u00a0<\/p><p>Theo b\u00e1o c\u00e1o c\u1ee7a Forrester v\u1ec1 xu h\u01b0\u1edbng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai, ch\u00fang ta \u0111\u00e3 b\u01b0\u1edbc v\u00e0o k\u1ef7 nguy\u00ean t\u1ef1 \u0111\u1ed9ng, th\u00f4ng minh h\u01a1n v\u00e0 c\u00f3 chi\u1ebfn l\u01b0\u1ee3c h\u01a1n. C\u00e1c c\u00e1 nh\u00e2n s\u1ebd \u0111\u00e1nh gi\u00e1 cao c\u00e1c ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi do c\u00e1c tr\u1ee3 l\u00fd \u201c\u1ea3o\u201d ho\u1ea1t \u0111\u1ed9ng d\u1ef1a tr\u00ean tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o.\u00a0<\/p><p><strong>AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> kh\u00f4ng ch\u1ec9 gi\u00fap n\u00e2ng cao hi\u1ec7u qu\u1ea3 c\u1ea3 v\u1ec1 m\u1eb7t t\u00ednh n\u0103ng v\u00e0 c\u1ea3m x\u00fac m\u00e0 tr\u00ed th\u00f4ng minh c\u1ee7a n\u00f3 gi\u00fap d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua t\u1eeb ng\u1eef c\u1ea3nh, l\u1ecbch s\u1eed tr\u00f2 chuy\u1ec7n v\u00e0 s\u1edf th\u00edch c\u1ee7a h\u1ecd. H\u1ec7 th\u1ed1ng t\u00edch h\u1ee3p AI s\u1ebd thu th\u1eadp d\u1eef li\u1ec7u tr\u1ef1c tuy\u1ebfn v\u00f4 h\u1ea1n \u0111\u1ec3:<\/p><ul><li>Ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/li><li>Thu th\u1eadp v\u00e0 x\u1eed l\u00fd th\u00f4ng tin<\/li><li>Nh\u1eadn bi\u1ebft h\u00e0nh vi kh\u00e1ch h\u00e0ng\u00a0<\/li><li>X\u00e1c \u0111\u1ecbnh c\u00e1c quy\u1ebft \u0111\u1ecbnh th\u01b0\u1eddng xuy\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/li><li>Ph\u1ea3n h\u1ed3i b\u1eb1ng c\u00e1c gi\u1ea3i ph\u00e1p hay s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p<\/li><li>Nh\u1eafc nh\u1edf v\u1edbi c\u00e1c th\u00f4ng b\u00e1o c\u1ea3nh b\u00e1o ch\u1ee7 \u0111\u1ed9ng<\/li><li>AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0a ra l\u1eddi \u0111\u1ec1 ngh\u1ecb v\u00e0 m\u00e3 gi\u1ea3m gi\u00e1 c\u00e1 nh\u00e2n<\/li><li>\u0110\u01b0a ra c\u00e1c s\u1ef1 tr\u1ee3 gi\u00fap theo th\u1eddi gian th\u1ef1c (FAQs, help blogs, reports)<\/li><li>Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1\u00a0<\/li><li>Gi\u1ea3m thi\u1ec3u c\u00e1c \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng\u00a0<\/li><\/ul><figure id=\"attachment_7392\" aria-describedby=\"caption-attachment-7392\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7392 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-4.jpg\" alt=\"AI \u0111ang ph\u00e1 v\u1ee1 kh\u00f4ng gian ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m (Ngu\u1ed3n: Frepeik)\" width=\"768\" height=\"538\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-4.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-4-300x210.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-4-750x525.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7392\" class=\"wp-caption-text\">AI \u0111ang ph\u00e1 v\u1ee1 kh\u00f4ng gian ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u1edbi kh\u1ea3 n\u0103ng \u0111a nhi\u1ec7m (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Dau_tu_mot_lan_cho_nhung_gia_tri_vuot_thoi_gian\"><\/span>\u0110\u1ea7u t\u01b0 m\u1ed9t l\u1ea7n cho nh\u1eefng gi\u00e1 tr\u1ecb v\u01b0\u1ee3t th\u1eddi gian<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Gi\u1ea3m thi\u1ec3u chi ph\u00ed l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay. Khi c\u00e1c t\u1ed5ng \u0111\u00e0i (Call Center) \u0111i v\u00e0o ho\u1ea1t \u0111\u1ed9ng, c\u00e1c doanh nghi\u1ec7p \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c m\u1ed9t kho\u1ea3n chi ph\u00ed trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n s\u1ef1 c\u0169ng nh\u01b0 trong vi\u1ec7c x\u00e2y d\u1ef1ng c\u00e1c chi nh\u00e1nh, c\u1eeda h\u00e0ng, ph\u00f2ng giao d\u1ecbch,\u2026 Doanh nghi\u1ec7p s\u1ebd ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c kho\u1ea3ng 35.000 USD cho m\u1ed7i 10 kh\u00e1ch h\u00e0ng m\u00e0 h\u1ecd ch\u0103m s\u00f3c.<\/p><p>M\u1eb7t kh\u00e1c, c\u00e1c ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u1ea3m t\u1ed1i \u0111a chi ph\u00ed v\u00e0 th\u1eddi gian. Nh\u01b0 v\u1eady, c\u00e1c n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI s\u1ebd ti\u1ebfp nh\u1eadn c\u00e1c y\u00eau c\u1ea7u th\u00f4ng th\u01b0\u1eddng t\u01b0\u01a1ng t\u1ef1 nhau c\u1ee7a kh\u00e1ch h\u00e0ng, cho ph\u00e9p t\u1ed5ng \u0111\u00e0i vi\u00ean c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n.<\/p><h3><span class=\"ez-toc-section\" id=\"Cai_thien_hieu_qua_van_hanh_dich_vu_cham_soc_khach_hang\"><\/span>C\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n nh\u1eb1m m\u1ee5c \u0111\u00edch c\u00f3 th\u1ec3 gi\u00fap t\u1ea1o s\u1ef1 c\u00e2n b\u1eb1ng trong h\u1ec7 th\u1ed1ng CSKH. Trong khi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, c\u00e1c nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c cam k\u1ebft d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd \u0111\u1ed3ng th\u1eddi gi\u1ea3m t\u1ea3i kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c t\u1eeb c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Cac_du_doan_chinh_xac_va_phan_tich_insights_khach_hang\"><\/span>C\u00e1c d\u1ef1 \u0111o\u00e1n ch\u00ednh x\u00e1c v\u00e0 ph\u00e2n t\u00edch insights kh\u00e1ch h\u00e0ng\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><p>B\u1ea1n c\u00f3 th\u1ec3 s\u1ebd ng\u1ea1c nhi\u00ean khi bi\u1ebft c\u00e1ch Amazon l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c s\u1edf th\u00edch c\u1ee7a b\u1ea1n th\u00f4ng qua nh\u1eefng trang web m\u00e0 b\u1ea1n t\u1eebng truy c\u1eadp, nh\u1eefng th\u1ee9 trong gi\u1ecf h\u00e0ng mua s\u1eafm \u0111i\u1ec7n t\u1eed c\u1ee7a b\u1ea1n, hay nh\u1eefng b\u00e0i chia s\u1ebb x\u00e3 h\u1ed9i. \u0110\u00f3 ch\u00ednh l\u00e0 b\u1ea3n ch\u1ea5t c\u1ee7a thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y, n\u00f3 c\u0169ng c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c \u0111\u1ecba \u0111i\u1ec3m, gi\u1ea3i tr\u00ed hay h\u00e0ng h\u00f3a m\u00e0 b\u1ea1n th\u00edch.<\/p><p>T\u01b0\u01a1ng t\u1ef1 v\u1eady, AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec, l\u1ee3i \u00edch sau c\u00f9ng c\u1ee7a c\u00e1c tr\u1ee3 l\u00fd d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u1eefng d\u1ef1 \u0111o\u00e1n v\u1ec1 insight n\u00e0y c\u00f3 th\u1ec3 \u0111\u1ecdc \u0111\u01b0\u1ee3c h\u00e0nh vi t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean c\u00e1c l\u1ef1a ch\u1ecdn, s\u1edf th\u00edch v\u00e0 nh\u1eefng n\u1ed9i dung m\u00e0 h\u1ecd \u0111\u00e3 gh\u00e9 qua.\u00a0<\/p><figure id=\"attachment_7391\" aria-describedby=\"caption-attachment-7391\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7391 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-2.jpg\" alt=\"C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap t\u1ea1o s\u1ef1 c\u00e2n b\u1eb1ng trong h\u1ec7 th\u1ed1ng (Ngu\u1ed3n: Frepeik)\" width=\"768\" height=\"511\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-2.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-2-300x200.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-2-750x499.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7391\" class=\"wp-caption-text\">C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap t\u1ea1o s\u1ef1 c\u00e2n b\u1eb1ng trong h\u1ec7 th\u1ed1ng (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>AI \u0111\u01b0a ra g\u1ee3i \u00fd ph\u00f9 h\u1ee3p nh\u1ea5t cho c\u00e1c doanh nghi\u1ec7p d\u1ef1a tr\u00ean vi\u1ec7c h\u1ecdc t\u1eadp nh\u1eefng ph\u1ea3n h\u1ed3i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00e1 c\u00f3 \u00edch trong doanh nghi\u1ec7p c\u00f3 danh m\u1ee5c s\u1ea3n ph\u1ea9m v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng l\u1edbn, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p m\u1edbi trong l\u0129nh v\u1ef1c n\u00e0y.<\/p><p>Kh\u00f4ng ch\u1ec9 c\u00f3 v\u1eady, nh\u1eefng c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gi\u00fap c\u00e1c doanh nghi\u1ec7p d\u1ec5 d\u00e0ng th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh b\u1edfi h\u1ecd \u0111\u00e3 bi\u1ebft tr\u01b0\u1edbc c\u00e1c th\u00f4ng tin v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u0169ng nh\u01b0 to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng .\u00a0<\/p><h3><span class=\"ez-toc-section\" id=\"Duy_tri_hoat_dong_dich_vu\"><\/span>Duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><p>M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch to l\u1edbn c\u1ee7a \u1ee9ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ed9c l\u1eadp, ho\u1ea1t \u0111\u1ed9ng 24\/7.\u00a0 \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0, b\u1ea5t c\u1ee9 khi n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea7n gi\u1ea3i \u0111\u00e1p, ch\u0103m s\u00f3c, \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng k\u1ebft n\u1ed1i v\u1edbi AI &#8211; m\u1ed9t tr\u1ee3 l\u00fd \u201c\u1ea3o\u201d \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p><p>D\u1ecbch v\u1ee5 n\u00e0y gi\u00fap cho c\u00e1c t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng 24\/7 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u1eafc m\u1eafc hay v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. V\u1edbi c\u00f4ng c\u1ee5 n\u00e0y, c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i khi s\u1eed d\u1ee5ng con ng\u01b0\u1eddi s\u1ebd \u0111\u01b0\u1ee3c lo\u1ea1i b\u1ecf m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p><p><strong>K\u1ebft qu\u1ea3 l\u00e0:\u00a0<\/strong><\/p><ul><li>Kh\u00f4ng t\u1ed1n th\u1eddi gian ch\u1edd \u0111\u1ee3i\u00a0<\/li><li>Gi\u1ea3i quy\u1ebft nhanh g\u1ecdn<\/li><li>N\u00e2ng cao t\u1ed1c \u0111\u1ed9<\/li><li>N\u00e2ng cao m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/li><li>N\u00e2ng cao uy t\u00edn c\u1ee7a doanh nghi\u1ec7p\u00a0<\/li><\/ul><h3><span class=\"ez-toc-section\" id=\"Nang_cao_do_tin_cay\"><\/span>N\u00e2ng cao \u0111\u1ed9 tin c\u1eady\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y m\u1ed9t t\u0103ng, v\u00ec v\u1eady doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i cung c\u1ea5p m\u1ed9t d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, linh ho\u1ea1t v\u00e0 \u0111\u00e1ng tin c\u1eady. Trong k\u1ef7 nguy\u00ean s\u1ed1, kh\u00e1ch h\u00e0ng tr\u00f4ng \u0111\u1ee3i m\u1ed9t m\u1ee9c \u0111\u1ed9 cao h\u01a1n trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb c\u00e1c nh\u00e0 ti\u00ean phong. S\u1eed d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0 Chatbot v\u00e0 Voicebot th\u00f4ng minh, ng\u00e0nh c\u00f4ng nghi\u1ec7p d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 t\u0103ng c\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi kh\u00e1ch h\u00e0ng.<\/p><p>N\u1ebfu \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u00fang c\u00e1ch, c\u00f4ng ngh\u1ec7 AI v\u1edbi \u0111\u1ed9 tin c\u1eady cao s\u1ebd tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c quan tr\u1ecdng c\u1ee7a con ng\u01b0\u1eddi. T\u00f3m l\u1ea1i, Chatbot hay <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/ung-dung-callbot-nganh-ngan-hang\/\">Callbot<\/a> gi\u00fap kh\u1eafc ph\u1ee5c m\u1ecdi r\u00e0o c\u1ea3n v\u00e0 \u0111\u1ea1t t\u1edbi nh\u1eefng \u0111i\u1ec3m ch\u1ea1m trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p c\u00f3 tr\u1ee3 l\u00fd l\u00e0 con ng\u01b0\u1eddi.\u00a0<\/p><ul><li>Tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng h\u1ea1n ch\u1ebf, sai s\u00f3t c\u1ee7a con ng\u01b0\u1eddi\u00a0<\/li><li>Lo\u1ea1i b\u1ecf m\u1ecdi th\u00e0nh ki\u1ebfn v\u00e0 r\u00e0o c\u1ea3n<\/li><li>Thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng<\/li><li>Thi\u1ebft l\u1eadp s\u1ef1 k\u1ebft n\u1ed1i tr\u00e1ch nhi\u1ec7m v\u00e0 \u0111\u00e1ng tin c\u1eady\u00a0\u00a0<\/li><li>N\u00e2ng cao gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u th\u00f4ng qua vi\u1ec7c tr\u1ee3 gi\u00fap nhanh ch\u00f3ng, ch\u1ec9 m\u1ed9t l\u1ea7n li\u00ean h\u1ec7<\/li><li>\u0110\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 giao ti\u1ebfp ho\u00e0n h\u1ea3o, kh\u00f4ng ph\u1ea3i t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u lu\u1ed3ng<\/li><li>B\u00e1o c\u00e1o nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng khi kh\u00f4ng th\u1ec3 t\u1ef1 x\u1eed l\u00fd<\/li><li>Kh\u00f4ng b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi nh\u1eefng c\u1ea3m x\u00fac ti\u00eau c\u1ef1c c\u1ee7a con ng\u01b0\u1eddi (gi\u1eadn d\u1eef, kh\u00f3 ch\u1ecbu, tranh c\u00e3i, hung h\u0103ng, c\u01b0\u1ee1ng \u00e9p)<\/li><li>\u0110\u01b0a l\u1ea1i c\u00e1c kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5\/mua h\u00e0ng th\u01b0\u1eddng xuy\u00ean<\/li><\/ul><figure id=\"attachment_7394\" aria-describedby=\"caption-attachment-7394\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7394 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-6.jpg\" alt=\"C\u00f4ng ngh\u1ec7 AI v\u1edbi \u0111\u1ed9 tin c\u1eady cao s\u1ebd tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c quan tr\u1ecdng c\u1ee7a con ng\u01b0\u1eddi (Ngu\u1ed3n: Frepeik)\" width=\"768\" height=\"462\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-6.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-6-300x180.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-6-750x451.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7394\" class=\"wp-caption-text\">C\u00f4ng ngh\u1ec7 AI v\u1edbi \u0111\u1ed9 tin c\u1eady cao s\u1ebd tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c quan tr\u1ecdng c\u1ee7a con ng\u01b0\u1eddi (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Ca_nhan_hoa_cac_du_lieu\"><\/span>C\u00e1 nh\u00e2n h\u00f3a c\u00e1c d\u1eef li\u1ec7u\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Trong kh\u00f4ng gian tr\u1ef1c tuy\u1ebfn, ch\u00fang ta th\u01b0\u1eddng b\u1ecf qua m\u1ed9t l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u ph\u00eda sau. Ch\u1ec9 \u2153 trong s\u1ed1 \u0111\u00f3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch. N\u1ebfu n\u00f3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch \u0111\u00fang c\u00e1ch, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng n\u00f3 \u0111\u1ec3 ph\u00e1t tri\u1ec3n. C\u00e1c d\u1eef li\u1ec7u n\u00e0y l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa BigData, AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap c\u00e1c tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ed1ng \u0111\u1ed9ng v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n.\u00a0<\/p><p>C\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 t\u1ea1o n\u00ean c\u00e1c c\u00e2u chuy\u1ec7n v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd v\u00e0 mang n\u00f3 t\u1edbi kh\u00e1ch h\u00e0ng. D\u1ef1a tr\u00ean nh\u1eefng \u0111\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng s\u1ea3n ph\u1ea9m, ch\u00fang ta c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 thay \u0111\u1ed5i giao di\u1ec7n website t\u00f9y theo s\u1edf th\u00edch c\u00e1 nh\u00e2n c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng. Kh\u1ea3 n\u0103ng \u0111\u1eb7c bi\u1ec7t n\u00e0y c\u1ee7a AI t\u00e1c \u0111\u1ed9ng t\u1edbi:\u00a0<\/p><ul><li>S\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a d\u1ecbch v\u1ee5 CSKH<\/li><li>Kh\u1ea3 n\u0103ng thu th\u1eadp<\/li><li>CSAT<\/li><li>S\u1ef1 quay l\u1ea1i c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng\u00a0<\/li><li>S\u1ed1 li\u1ec7u chuy\u1ec3n \u0111\u1ed5i<\/li><\/ul><h2><span class=\"ez-toc-section\" id=\"He_sinh_thai_cham_soc_khach_hang_thong_minh_ung_dung_AI_dang_len_tai_Viet_Nam\"><\/span>H\u1ec7 sinh th\u00e1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng minh \u1ee9ng d\u1ee5ng AI \u0111ang l\u00ean t\u1ea1i Vi\u1ec7t Nam<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Kh\u00f4ng n\u1eb1m ngo\u00e0i xu h\u01b0\u1edbng tr\u00ean th\u1ebf gi\u1edbi, t\u1ea1i Vi\u1ec7t Nam, vi\u1ec7c \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169ng \u0111ang ng\u00e0y c\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u s\u1ef1 quan t\u00e2m c\u1ee7a c\u00e1c doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p l\u1edbn nh\u01b0 <a href=\"https:\/\/vbee.vn\/blog\/usecase\/chatbot-ngan-hang\/\">ng\u00e2n h\u00e0ng<\/a>, <a href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-thuong-mai-dien-tu\/\">th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/a>, fintech,&#8230;\u00a0\u00a0<\/p><p>Vi\u1ec7c \u0111\u1ea7u t\u01b0 chi\u1ebfn l\u01b0\u1ee3c v\u00e0o c\u00e1c c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, h\u1ecdc m\u00e1y \u0111\u01b0\u1ee3c coi l\u00e0 1 trong nh\u1eefng y\u1ebfu t\u1ed1 quan t\u00e2m h\u00e0ng \u0111\u1ea7u trong s\u1ef1 ph\u00e1t tri\u1ec3n c\u0169ng nh\u01b0 qu\u00e1 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a c\u00e1c doanh nghi\u1ec7p, nh\u1ea5t l\u00e0 trong b\u1ed1i c\u1ea3nh c\u00e1ch m\u1ea1ng 4.0. M\u1ed9t trong nh\u1eefng nh\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ti\u00ean phong v\u00e0 h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam l\u00e0 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">Vbee<\/a>.<\/p><p>Hi\u1ec7n t\u1ea1i, Vbee gi\u1ea3i ph\u00e1p \u1ee9ng d\u1ee5ng <a href=\"https:\/\/vbee.vn\/blog\/ai\/giong-noi-tri-tue-nhan-tao\/\">gi\u1ecdng n\u00f3i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/a> <a href=\"https:\/\/vbee.vn\/blog\/chuyen-van-ban-thanh-giong-noi\/vietnamese-vi\/\">ti\u1ebfng Vi\u1ec7t<\/a> t\u1ea1i Vi\u1ec7t Nam \u0111ang cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p tr\u1ee3 l\u00fd \u1ea3o h\u1ed7 tr\u1ee3 CSKH nh\u01b0: Chatbot, Callbot, t\u1ed5ng \u0111\u00e0i vi\u00ean nh\u00e2n t\u1ea1o Vbee AICall,\u2026 v\u00e0 \u0111\u00e3 tri\u1ec3n khai t\u1ea1i nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn nh\u01b0 FE Credit, Shopee, Vietguys,&#8230; .<\/p><p>Kh\u00f4ng ch\u1ec9 c\u00e1c doanh nghi\u1ec7p l\u1edbn, c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a Vbee c\u0169ng d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, th\u1eadm ch\u00ed l\u00e0 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n c\u0169ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn v\u00e0 s\u1eed d\u1ee5ng. C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 Vbee \u0111ang cung c\u1ea5p l\u00e0:<\/p><ul><li>T\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o g\u1ecdi v\u00e0 tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng \u201csi\u00eau c\u00e1 nh\u00e2n h\u00f3a\u201d Vbee AICall gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng: Tr\u1ea3 l\u1eddi h\u00e0ng ngh\u00ecn c\u00e2u h\u1ecfi tra c\u1ee9u th\u00f4ng tin (s\u1ed1 n\u1ee3, ph\u00ed ph\u1ea1t, th\u00f4ng tin h\u1ee3p \u0111\u1ed3ng,\u2026)\u00a0 c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u00e1y m\u1eaft; th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi kh\u1ea3o s\u00e1t \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng, c\u1ea3nh b\u00e1o giao d\u1ecbch b\u1ea5t th\u01b0\u1eddng, nh\u1eafc n\u1ee3, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ch\u00fac m\u1eebng sinh nh\u1eadt,\u2026 v\u1edbi n\u1ed9i dung c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng kh\u00e1ch h\u00e0ng\u00a0<\/li><li>\u0110\u1ecdc <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cach-gui-ma-otp\/\">m\u00e3 OTP<\/a>, x\u00e1c nh\u1eadn giao d\u1ecbch, n\u00e2ng cao m\u1ee9c \u0111\u1ed9 b\u1ea3o m\u1eadt so v\u1edbi h\u00ecnh th\u1ee9c <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cong-nghe-xac-thuc-sms-otp\/\">SMS OTP<\/a> truy\u1ec1n th\u1ed1ng<\/li><li>Voicebot v\u00e0 AI Chatbot th\u00f4ng minh, c\u00e1 nh\u00e2n h\u00f3a \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c y\u00eau c\u1ea7u nghi\u1ec7p v\u1ee5 ph\u1ee9c t\u1ea1p, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f3 trong ti\u1ebfng Vi\u1ec7t nh\u01b0 th\u00eam d\u1ea5u, x\u1eed l\u00fd sai ch\u00ednh t\u1ea3, t\u1eeb vi\u1ebft t\u1eaft, t\u1ea1o c\u00e1c tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i t\u1ef1 nhi\u00ean cho kh\u00e1ch h\u00e0ng.<\/li><li>C\u00e1c gi\u1ea3i ph\u00e1p tr\u1ee3 l\u00fd \u1ea3o<\/li><\/ul><p>T\u1ea5t c\u1ea3 nh\u1eefng \u1ee9ng d\u1ee5ng tr\u00ean \u0111\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng tr\u00ean n\u1ec1n t\u1ea3ng AI TH\u00d4NG MINH V\u00c0 T\u1ef0 \u0110\u1ed8NG.\u00a0<\/p><figure id=\"attachment_7395\" aria-describedby=\"caption-attachment-7395\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-7395 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-7.jpg\" alt=\"C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong h\u1ec7 sinh th\u00e1i c\u1ee7a Vbee\" width=\"768\" height=\"385\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-7.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-7-300x150.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-7-360x180.jpg 360w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/09\/ai-trong-cham-soc-khach-hang-7-750x376.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-7395\" class=\"wp-caption-text\">C\u00e1c gi\u1ea3i ph\u00e1p AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong h\u1ec7 sinh th\u00e1i c\u1ee7a Vbee<\/figcaption><\/figure><p style=\"text-align: center;\"><button translate=\"no\" class=\"btg-button btg-button-2\" data-btnid=\"2\" id=\"VN_POSTCTA\" data-url=\"https:\/\/vbee.vn\/register?utm_source=BL&amp;utm_medium=REF&amp;utm_term=ID2&amp;utm_campaign=INT_UNK_CTA_UNK_UNK_A_VN_S_UNK_UNK\" data-action=\"link\" data-target=\"_self\">D\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<span class=\" btg-icon \"><\/span><\/button><p>H\u1ec7 th\u1ed1ng <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tong-dai-ao-la-gi\/\">T\u1ed5ng \u0111\u00e0i AI<\/a>, Voicebot v\u00e0 Chatbot c\u1ee7a Vbee \u0111\u00e3 gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c ng\u00e2n h\u00e0ng v\u00e0 c\u00e1c c\u00f4ng ty Fintech, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed t\u1ea1i Vi\u1ec7t Nam t\u0103ng l\u00ean \u0111\u00e1ng k\u1ec3. B\u1eb1ng c\u00e1ch \u1ee9ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 b\u1eaft k\u1ecbp <a href=\"https:\/\/vbee.vn\/blog\/usecase\/xu-huong-thuong-mai-dien-tu\/\">xu h\u01b0\u1edbng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed to\u00e0n c\u1ea7u<\/a>. Kh\u00f4ng nh\u1eefng l\u00e0 k\u00eanh t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch h\u00e0ng, Voicebot Vbee c\u00f2n gi\u00fap c\u00e1c ng\u00e2n h\u00e0ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c ho\u00e0n to\u00e0n t\u1ef1 \u0111\u1ed9ng.<\/p><p>T\u1ed5ng \u0111\u00e0i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o Vbee AICall c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a th\u1ecb tr\u01b0\u1eddng d\u1ecbch v\u1ee5, gi\u00fap t\u0103ng 50% t\u1ed1c \u0111\u1ed9 th\u1ef1c hi\u1ec7n chi\u1ebfn d\u1ecbch kh\u1ea3o s\u00e1t, t\u1ef1 \u0111\u1ed9ng h\u00f3a 80% cu\u1ed9c g\u1ecdi \u0111\u1ebfn kh\u00e1ch h\u00e0ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a 70% c\u00e1c cu\u1ed9c g\u1ecdi tra c\u1ee9u th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3m 20% th\u1eddi gian t\u1ed5ng h\u1ee3p b\u00e1o, t\u1eeb \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p gi\u1ea3m t\u1edbi 50% nh\u00e2n s\u1ef1 v\u00e0 ti\u1ebft ki\u1ec7m l\u00ean t\u1edbi 35% chi ph\u00ed v\u1eadn h\u00e0nh trung t\u00e2m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p><p>C\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a Vbee c\u0169ng gi\u00fap doanh nghi\u1ec7p ch\u1ee7 \u0111\u1ed9ng m\u1edf r\u1ed9ng ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng gi\u1edbi h\u1ea1n m\u00e0 kh\u00f4ng ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o nh\u00e2n s\u1ef1, th\u1eddi gian,\u2026<\/p><p><strong>Li\u00ean h\u1ec7:<\/strong><\/p><p><strong>C\u00d4NG TY CP D\u1ecaCH V\u1ee4 V\u00c0 GI\u1ea2I PH\u00c1P X\u1eec L\u00dd D\u1eee LI\u1ec6U VBEE<\/strong><\/p><ul><li>\u0110\u1ecba ch\u1ec9: t\u1ea7ng 15, t\u00f2a Ng\u1ecdc Kh\u00e1nh Plaza \u2013 S\u1ed1 1 Ph\u1ea1m Huy Th\u00f4ng, Ba \u0110\u00ecnh, H\u00e0 N\u1ed9i.<\/li><li>Hotline: 024.9999.3399<\/li><li>Email: Contact@vbee.vn<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI \u0111ang t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho vi\u1ec7c n\u00e2ng cao hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a doanh nghi\u1ec7p, \u0111\u1eb7c bi\u1ec7t l\u00e0 l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u1ee8ng d\u1ee5ng AI trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1 m\u1edbi \u0111\u1ec3 x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15301,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[136],"tags":[],"class_list":["post-1350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-usecase"],"_links":{"self":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/comments?post=1350"}],"version-history":[{"count":31,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1350\/revisions"}],"predecessor-version":[{"id":26419,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1350\/revisions\/26419"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media\/15301"}],"wp:attachment":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media?parent=1350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/categories?post=1350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/tags?post=1350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}