{"id":1775,"date":"2024-11-06T08:00:49","date_gmt":"2024-11-06T01:00:49","guid":{"rendered":"https:\/\/blogs.vbee.vn\/?p=1775"},"modified":"2025-05-19T15:20:50","modified_gmt":"2025-05-19T08:20:50","slug":"conversational-ai-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/","title":{"rendered":"Conversational AI l\u00e0 g\u00ec? Ph\u00e2n bi\u1ec7t Chatbot v\u1edbi Conversational AI"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Conversational_AI_la_gi\" >Conversational AI l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Dac_diem_noi_bat\" >\u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Xu_ly_ngon_ngu_tu_nhien_NLP\" >X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Hoc_may_ML\" >H\u1ecdc m\u00e1y (ML)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Cac_thanh_phan_cua_Conversational_AI\" >C\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a Conversational AI<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#1_Xu_ly_ngon_ngu_tu_nhien_NLP\" >1. X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#2_Hoc_may_ML\" >2. H\u1ecdc m\u00e1y (ML)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#3_Phan_tich_van_ban_Text_analysis\" >3. Ph\u00e2n t\u00edch v\u0103n b\u1ea3n (Text analysis)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#4_Thi_giac_may_tinh_Computer_Vision\" >4. Th\u1ecb gi\u00e1c m\u00e1y t\u00ednh (Computer Vision)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#5_Nhan_dang_giong_noi_Speech_recognition\" >5. Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i (Speech recognition)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Diem_khac_nhau_giua_Chatbot_va_Conversation_AI\" >\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Chatbot v\u00e0 Conversation AI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Loi_ich_cua_Conversation_AI\" >L\u1ee3i \u00edch c\u1ee7a Conversation AI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/conversational-ai-la-gi\/#Tuong_lai_cua_Conversation_AI\" >T\u01b0\u01a1ng lai c\u1ee7a Conversation AI<\/a><\/li><\/ul><\/nav><\/div><p><strong>Conversational AI l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 nh\u1eadn d\u1ea1ng v\u00e0 ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch th\u00f4ng minh v\u1edbi c\u00e1c \u0111\u1ea7u v\u00e0o b\u1eb1ng gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y <a href=\"https:\/\/vbee.vn\/\">Vbee AIVoice<\/a> s\u1ebd chia s\u1ebb cho b\u1ea1n th\u00eam m\u1ed9t s\u1ed1 th\u00f4ng tin \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Conversational AI l\u00e0 g\u00ec? \u0110i\u1ec3m kh\u00e1c bi\u1ec7t gi\u1eefa Chatbot v\u1edbi Conversational AI l\u00e0 g\u00ec nh\u00e9.<\/strong><\/p><p style=\"text-align: center;\"><p><iframe style=\"position: relative; top: 0px; border: none;\" title=\"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng\" src=\"https:\/\/vbee.vn\/demo\" width=\"100%\" height=\"320\"><\/iframe><\/p><h2><span class=\"ez-toc-section\" id=\"Conversational_AI_la_gi\"><\/span>Conversational AI l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Conversational AI l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef chung \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c nhau cho ph\u00e9p m\u00e1y t\u00ednh th\u1ef1c hi\u1ec7n cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi con ng\u01b0\u1eddi. C\u00f4ng ngh\u1ec7 n\u00e0y bao g\u1ed3m t\u1eeb <a href=\"https:\/\/vbee.vn\/blog\/ai\/xu-ly-ngon-ngu-tu-nhien-nlp\/\">x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean<\/a> (NLP) kh\u00e1 \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn c\u00e1c m\u00f4 h\u00ecnh <a href=\"https:\/\/vbee.vn\/blog\/ai\/machine-learning\/\">h\u1ecdc m\u00e1y<\/a> (ML) ph\u1ee9c t\u1ea1p h\u01a1n c\u00f3 th\u1ec3 di\u1ec5n gi\u1ea3i ph\u1ea1m vi \u0111\u1ea7u v\u00e0o r\u1ed9ng h\u01a1n nhi\u1ec1u v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i ph\u1ee9c t\u1ea1p h\u01a1n.<\/p><figure id=\"attachment_6309\" aria-describedby=\"caption-attachment-6309\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-6309 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-0.jpg\" alt=\"T\u00ecm hi\u1ec3u Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"458\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-0.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-0-300x179.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-0-750x447.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-6309\" class=\"wp-caption-text\">T\u00ecm hi\u1ec3u Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>M\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a Conversational AI l\u00e0 chabot, s\u1eed d\u1ee5ng NLP \u0111\u1ec3 di\u1ec5n gi\u1ea3i th\u00f4ng tin \u0111\u1ea7u v\u00e0o c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 ti\u1ebfp t\u1ee5c cu\u1ed9c tr\u00f2 chuy\u1ec7n. C\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c bao g\u1ed3m <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tro-ly-ao-la-gi\/\">tr\u1ee3 l\u00fd \u1ea3o<\/a>, <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/chatbot-la-gi\/\">chatbot<\/a> d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i. Ng\u01b0\u1eddi d\u00f9ng ng\u00e0y nay mong mu\u1ed1n giao ti\u1ebfp qua \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng, web, ph\u1ea3n h\u1ed3i b\u1eb1ng gi\u1ecdng n\u00f3i t\u01b0\u01a1ng t\u00e1c (IVR), tr\u00f2 chuy\u1ec7n ho\u1eb7c k\u00eanh nh\u1eafn tin.<\/p><p>H\u1ecd t\u00ecm ki\u1ebfm tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n v\u00e0 th\u00fa v\u1ecb, nhanh ch\u00f3ng, d\u1ec5 d\u00e0ng v\u00e0 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. \u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p, ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u00e0 v\u01b0\u1ee3t qua nh\u1eefng mong \u0111\u1ee3i n\u00e0y tr\u00ean c\u00e1c k\u00eanh v\u00e0 tr\u00ean quy m\u00f4 l\u1edbn l\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh. Conversational AI h\u1ed7 tr\u1ee3 c\u00e1c t\u01b0\u01a1ng t\u00e1c g\u1ea7n g\u0169i v\u1edbi con ng\u01b0\u1eddi, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng, t\u0103ng c\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng, th\u00fac \u0111\u1ea9y l\u00f2ng trung th\u00e0nh v\u00e0 t\u0103ng gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng (LTV).<\/p><h2><span class=\"ez-toc-section\" id=\"Dac_diem_noi_bat\"><\/span>\u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u0110i\u1ec3m kh\u00e1c bi\u1ec7t ch\u00ednh c\u1ee7a Conversational AI so v\u1edbi nh\u1eefng c\u00f4ng ngh\u1ec7 kh\u00e1c l\u00e0 tri\u1ec3n khai kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLU) v\u00e0 h\u1ecdc m\u00e1y (ML) \u0111\u1ec3 t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Xu_ly_ngon_ngu_tu_nhien_NLP\"><\/span>X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>\u0110\u00f4i khi \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, cho ph\u00e9p m\u00e1y t\u00ednh hi\u1ec3u l\u1eddi n\u00f3i v\u00e0 v\u0103n b\u1ea3n \u0111\u1ec3 c\u00f3 th\u1ec3 giao ti\u1ebfp v\u1edbi con ng\u01b0\u1eddi. NLP ph\u00e2n t\u00edch c\u00e1c ki\u1ec3u n\u00f3i v\u00e0 vi\u1ebft, v\u00e0 c\u1ed1 g\u1eafng x\u00e1c \u0111\u1ecbnh nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i \u0111\u1ec3 gi\u1ea3i th\u00edch \u00fd \u0111\u1ecbnh c\u1ee7a h\u1ecd. NLP h\u1ecdc c\u00e1ch t\u00ednh ng\u1eef ph\u00e1p kh\u00f4ng ch\u00ednh x\u00e1c, l\u1ed7i ch\u00ednh t\u1ea3, s\u1ef1 kh\u00e1c bi\u1ec7t trong ng\u1eef \u0111i\u1ec7u v\u00e0 s\u1ef1 nh\u1ea5n m\u1ea1nh \u00e2m ti\u1ebft, tr\u1ecdng \u00e2m,&#8230; Khi \u00fd \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 r\u00f5 r\u00e0ng, Conversational AI h\u1ecdc m\u00e1y s\u1ebd h\u00ecnh th\u00e0nh ph\u1ea3n h\u1ed3i.<\/p><figure id=\"attachment_6310\" aria-describedby=\"caption-attachment-6310\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-6310 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-1.jpg\" alt=\"\u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"450\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-1.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-1-300x176.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-1-750x439.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-6310\" class=\"wp-caption-text\">\u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Hoc_may_ML\"><\/span>H\u1ecdc m\u00e1y (ML)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>H\u1ecdc m\u00e1y l\u00e0 qu\u00e1 tr\u00ecnh m\u00e1y m\u00f3c (m\u00e1y t\u00ednh) s\u1eed d\u1ee5ng thu\u1eadt to\u00e1n \u0111\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, h\u1ecdc h\u1ecfi t\u1eeb d\u1eef li\u1ec7u \u0111\u00f3 v\u00e0 sau \u0111\u00f3 \u00e1p d\u1ee5ng nh\u1eefng g\u00ec \u0111\u00e3 h\u1ecdc \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi ph\u00f9 h\u1ee3p. Khi c\u00e1c quy tr\u00ecnh n\u00e0y di\u1ec5n ra, c\u00f4ng ngh\u1ec7 Conversational AI s\u1ebd tr\u1edf n\u00ean ph\u1ee9c t\u1ea1p h\u01a1n b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh ph\u1ea3n h\u1ed3i n\u00e0o mang l\u1ea1i cho kh\u00e1ch h\u00e0ng k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t.<\/p><h2><span class=\"ez-toc-section\" id=\"Cac_thanh_phan_cua_Conversational_AI\"><\/span>C\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a Conversational AI<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Conversational AI \u0111\u01b0\u1ee3c chia th\u00e0nh 5 th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i. Trong \u0111\u00f3 5 th\u00e0nh ph\u1ea7n c\u1ed1t l\u00f5i n\u00e0y ph\u1ed1i h\u1ee3p v\u1edbi nhau \u0111\u1ec3 cho ph\u00e9p m\u00e1y t\u00ednh hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a con ng\u01b0\u1eddi:<\/p><h3><span class=\"ez-toc-section\" id=\"1_Xu_ly_ngon_ngu_tu_nhien_NLP\"><\/span>1. X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>NLP \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n nh\u1edd h\u1ecdc m\u00e1y v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e0o t\u1ea1o m\u00e1y t\u00ednh hi\u1ec3u ng\u00f4n ng\u1eef. Thu\u1eadt to\u00e1n NLP s\u1eed d\u1ee5ng c\u00e1c t\u1eadp <a href=\"https:\/\/vbee.vn\/blog\/ai\/cong-nghe-nen-tang-cua-ai\/\">d\u1eef li\u1ec7u l\u1edbn<\/a> \u0111\u1ec3 t\u00ecm hi\u1ec3u c\u00e1ch c\u00e1c t\u1eeb c\u00f3 li\u00ean quan v\u1edbi nhau v\u00e0 c\u00e1ch ch\u00fang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e1c ng\u1eef c\u1ea3nh kh\u00e1c nhau<\/p><h3><span class=\"ez-toc-section\" id=\"2_Hoc_may_ML\"><\/span>2. H\u1ecdc m\u00e1y (ML)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>H\u1ecdc m\u00e1y l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c <a href=\"https:\/\/vbee.vn\/blog\/ai\/\">tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI<\/a> cho ph\u00e9p m\u00e1y t\u00ednh h\u1ecdc t\u1eeb d\u1eef li\u1ec7u m\u00e0 kh\u00f4ng c\u1ea7n l\u1eadp tr\u00ecnh r\u00f5 r\u00e0ng. C\u00e1c thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t khi ch\u00fang ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u d\u1eef li\u1ec7u h\u01a1n. H\u1ecdc m\u00e1y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e0o t\u1ea1o m\u00e1y t\u00ednh hi\u1ec3u ng\u00f4n ng\u1eef c\u0169ng nh\u01b0 nh\u1eadn d\u1ea1ng c\u00e1c m\u1eabu trong d\u1eef li\u1ec7u. \u0110\u1ed3ng th\u1eddi c\u0169ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c m\u00f4 h\u00ecnh v\u1ec1 c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nhi\u1ec1u th\u1ee9 kh\u00e1c nhau, bao g\u1ed3m c\u1ea3 b\u1ed9 n\u00e3o con ng\u01b0\u1eddi.<\/p><figure id=\"attachment_6312\" aria-describedby=\"caption-attachment-6312\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-6312 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-3.jpg\" alt=\"C\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"493\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-3.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-3-300x193.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-3-750x481.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-6312\" class=\"wp-caption-text\">C\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a Conversational AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"3_Phan_tich_van_ban_Text_analysis\"><\/span>3. Ph\u00e2n t\u00edch v\u0103n b\u1ea3n (Text analysis)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Ph\u00e2n t\u00edch v\u0103n b\u1ea3n l\u00e0 qu\u00e1 tr\u00ecnh tr\u00edch xu\u1ea5t th\u00f4ng tin t\u1eeb d\u1eef li\u1ec7u v\u0103n b\u1ea3n. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c ph\u1ea7n kh\u00e1c nhau c\u1ee7a c\u00e2u, ch\u1eb3ng h\u1ea1n nh\u01b0 ch\u1ee7 ng\u1eef, \u0111\u1ed9ng t\u1eeb v\u00e0 t\u00e2n ng\u1eef. Qu\u00e1 tr\u00ecnh n\u00e0y c\u0169ng bao g\u1ed3m vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c lo\u1ea1i t\u1eeb kh\u00e1c nhau trong m\u1ed9t c\u00e2u, ch\u1eb3ng h\u1ea1n nh\u01b0 danh t\u1eeb, \u0111\u1ed9ng t\u1eeb v\u00e0 t\u00ednh t\u1eeb. Ph\u00e2n t\u00edch v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 hi\u1ec3u \u00fd ngh\u0129a c\u1ee7a c\u00e2u, c\u0169ng nh\u01b0 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c t\u1eeb kh\u00e1c nhau, v\u00e0 c\u0169ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ch\u1ee7 \u0111\u1ec1 c\u1ee7a v\u0103n b\u1ea3n c\u0169ng nh\u01b0 c\u1ea3m x\u00fac (t\u00edch c\u1ef1c ho\u1eb7c ti\u00eau c\u1ef1c) c\u1ee7a v\u0103n b\u1ea3n.<\/p><h3><span class=\"ez-toc-section\" id=\"4_Thi_giac_may_tinh_Computer_Vision\"><\/span>4. Th\u1ecb gi\u00e1c m\u00e1y t\u00ednh (Computer Vision)<span class=\"ez-toc-section-end\"><\/span><\/h3><p><a href=\"https:\/\/vbee.vn\/blog\/ai\/computer-vision\/\">Th\u1ecb gi\u00e1c m\u00e1y t\u00ednh<\/a> l\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a m\u00e1y t\u00ednh di\u1ec5n gi\u1ea3i v\u00e0 hi\u1ec3u c\u00e1c h\u00ecnh \u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau trong m\u1ed9t h\u00ecnh \u1ea3nh, c\u0169ng nh\u01b0 v\u1ecb tr\u00ed v\u00e0 h\u01b0\u1edbng c\u1ee7a c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u00f3. Th\u1ecb gi\u00e1c m\u00e1y t\u00ednh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh n\u1ed9i dung c\u1ee7a h\u00ecnh \u1ea3nh c\u0169ng nh\u01b0 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau trong h\u00ecnh \u1ea3nh, v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 di\u1ec5n gi\u1ea3i c\u1ea3m x\u00fac c\u1ee7a m\u1ecdi ng\u01b0\u1eddi trong \u1ea3nh v\u00e0 hi\u1ec3u b\u1ed1i c\u1ea3nh c\u1ee7a b\u1ee9c \u1ea3nh.<\/p><h3><span class=\"ez-toc-section\" id=\"5_Nhan_dang_giong_noi_Speech_recognition\"><\/span>5. Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i (Speech recognition)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i l\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a m\u00e1y t\u00ednh c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c l\u1eddi n\u00f3i c\u1ee7a con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y li\u00ean quan \u0111\u1ebfn vi\u1ec7c nh\u1eadn bi\u1ebft c\u00e1c \u00e2m thanh kh\u00e1c nhau trong m\u1ed9t c\u00e2u n\u00f3i c\u0169ng nh\u01b0 ng\u1eef ph\u00e1p v\u00e0 c\u00fa ph\u00e1p c\u1ee7a c\u00e2u. Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i t\u1eeb \u0111\u01b0\u1ee3c n\u00f3i th\u00e0nh v\u0103n b\u1ea3n v\u00e0 \u0111\u1ec3 hi\u1ec3u ngh\u0129a c\u1ee7a t\u1eeb, di\u1ec5n gi\u1ea3i c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi n\u00f3i trong video v\u00e0 hi\u1ec3u ng\u1eef c\u1ea3nh c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p><h2><span class=\"ez-toc-section\" id=\"Diem_khac_nhau_giua_Chatbot_va_Conversation_AI\"><\/span>\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Chatbot v\u00e0 Conversation AI<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u0110i\u1ec3m kh\u00e1c bi\u1ec7t l\u1edbn nh\u1ea5t gi\u1eefa Chatbot v\u00e0 Conversation AI l\u00e0 Conversation AI c\u00f3 th\u1ec3 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n \u0111\u1ea7u v\u00e0o c\u0169ng nh\u01b0 tham gia v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng con ng\u01b0\u1eddi. Chatbot l\u00e0 m\u1ed9t Conversation AI, nh\u01b0ng kh\u1ea3 n\u0103ng &#8220;\u0111\u00e0m tho\u1ea1i&#8221; c\u1ee7a chatbot s\u1ebd kh\u00e1c nhau, t\u00f9y thu\u1ed9c v\u00e0o c\u00e1ch \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh.<\/p><figure id=\"attachment_6311\" aria-describedby=\"caption-attachment-6311\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-6311 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-2.jpg\" alt=\"\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Chatbot v\u00e0 Conversation AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"640\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-2.jpg 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-2-300x250.jpg 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/conversational-ai-la-gi-2-750x625.jpg 750w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-6311\" class=\"wp-caption-text\">\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Chatbot v\u00e0 Conversation AI l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>Nh\u01b0 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">Vbee<\/a> \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, Conversation AI l\u00e0 m\u1ed9t ph\u1ea1m tr\u00f9 r\u1ed9ng h\u01a1n bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00f4ng ngh\u1ec7 d\u1ef1a tr\u00ean AI. M\u1ed9t Chatbot \u0111\u01b0\u1ee3c coi l\u00e0 Conversation AI n\u1ebfu:<\/p><ul><li>L\u00e0m vi\u1ec7c li\u1ec1n m\u1ea1ch tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, bao g\u1ed3m \u1ee9ng d\u1ee5ng web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/li><li>Th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh chuy\u1ec3n giao t\u1eeb bot sang t\u1ed5ng \u0111\u00e0i vi\u00ean su\u00f4n s\u1ebb \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u1eb7p l\u1ea1i khi cu\u1ed9c tr\u00f2 chuy\u1ec7n chuy\u1ec3n h\u01b0\u1edbng sang t\u1ed5ng \u0111\u00e0i vi\u00ean tr\u1ef1c ti\u1ebfp.<\/li><li>\u0110\u1ea3m b\u1ea3o m\u1ed7i l\u1ea7n t\u01b0\u01a1ng t\u00e1c tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n l\u1edbn h\u01a1n k\u00e9o d\u00e0i su\u1ed1t th\u1eddi gian t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p.<\/li><\/ul><h2><span class=\"ez-toc-section\" id=\"Loi_ich_cua_Conversation_AI\"><\/span>L\u1ee3i \u00edch c\u1ee7a Conversation AI<span class=\"ez-toc-section-end\"><\/span><\/h2><p>H\u1ec7 th\u1ed1ng t\u01b0\u01a1ng t\u00e1c v\u00e0 ph\u1ea3n \u1ee9ng gi\u1ecdng n\u00f3i (IVR) tr\u1edf n\u00ean \u0111\u1eaft \u0111\u1ecf, l\u1ed7i th\u1eddi, chi ph\u00ed v\u1eadn h\u00e0nh cao v\u00e0 th\u1eadm ch\u00ed kh\u00f4ng t\u01b0\u01a1ng t\u00e1c v\u1edbi nh\u1eefng h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i \u0111\u1eddi m\u1edbi h\u01a1n, v\u00ed d\u1ee5 nh\u01b0 chuy\u1ec3n \u0111\u1ed5i sang \u0111\u00e1m m\u00e2y. Trong khi \u0111\u00f3 IVR truy\u1ec1n th\u1ed1ng v\u1eabn \u0111ang v\u1eadt l\u1ed9n \u0111\u1ec3 theo k\u1ecbp t\u1ed1c \u0111\u1ed9 ph\u00e1t tri\u1ec3n v\u00e0 khi\u1ebfn cho th\u1eddi gian ch\u1edd \u0111\u1ee3i l\u00e2u h\u01a1n. C\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0m gi\u1ea3m s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u01b0ng v\u1edbi n\u1ec1n t\u1ea3ng Conversational AI hi\u1ec7n nay c\u00f3 kh\u1ea3 n\u0103ng t\u1eadn d\u1ee5ng nh\u1eefng ti\u1ebfn b\u1ed9 trong AI, h\u1ecdc m\u00e1y, nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i v\u00e0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) \u0111\u1ec3 hi\u1ec3u ch\u00ednh x\u00e1c h\u01a1n c\u00e1c th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 tr\u1ea3 l\u1eddi theo c\u00e1ch t\u1ef1 nhi\u00ean h\u01a1n. Kh\u1ea3 n\u0103ng AI v\u00e0 m\u00e1y h\u1ecdc th\u1eadm ch\u00ed s\u1ebd h\u1ecdc h\u1ecfi t\u1eeb c\u00e1c l\u1ed7i tr\u01b0\u1edbc \u0111\u00f3, c\u1ea3i thi\u1ec7n ph\u1ea3n \u1ee9ng c\u1ee7a n\u00f3 cho l\u1ea7n t\u01b0\u01a1ng t\u00e1c ti\u1ebfp theo.<\/p><figure id=\"attachment_1797\" aria-describedby=\"caption-attachment-1797\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1797\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-1024x576.png\" alt=\"L\u1ee3i \u00edch Conversational AI l\u00e0 g\u00ec?\" width=\"1024\" height=\"576\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-1024x576.png 1024w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-300x169.png 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-768x432.png 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-1536x864.png 1536w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-750x422.png 750w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1-1140x641.png 1140w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/4-1-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-1797\" class=\"wp-caption-text\">L\u1ee3i \u00edch Conversational AI l\u00e0 g\u00ec?<\/figcaption><\/figure><p style=\"text-align: center;\"><button translate=\"no\" class=\"btg-button btg-button-2\" data-btnid=\"2\" id=\"VN_POSTCTA\" data-url=\"https:\/\/vbee.vn\/register?utm_source=BL&amp;utm_medium=REF&amp;utm_term=ID2&amp;utm_campaign=INT_UNK_CTA_UNK_UNK_A_VN_S_UNK_UNK\" data-action=\"link\" data-target=\"_self\">D\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<span class=\" btg-icon \"><\/span><\/button><p>Tr\u01b0\u1edbc \u0111\u00e2y, doanh nghi\u1ec7p ph\u1ea3i thu\u00ea th\u00eam nhi\u1ec1u nh\u00e2n vi\u00ean \u0111\u1ec3 t\u0103ng n\u0103ng su\u1ea5t ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tong-dai-call-center\/\">call center<\/a> truy\u1ec1n th\u1ed1ng. \u0110\u1ed3ng th\u1eddi \u0111i\u1ec1u \u0111\u00f3 l\u00e0m t\u0103ng chi ph\u00ed. Tuy nhi\u00ean, v\u1edbi m\u1ed9t n\u1ec1n t\u1ea3ng AI th\u00f4ng minh, tr\u1ef1c quan, doanh nghi\u1ec7p s\u1ebd kh\u00f4ng c\u1ea7n ph\u1ea3i ti\u1ebfp t\u1ee5c tuy\u1ec3n d\u1ee5ng ho\u1eb7c ch\u1ec9 c\u1ea7n tuy\u1ec3n d\u1ee5ng v\u1edbi m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng nh\u1ecf v\u00e0 gi\u1ea3m chi ph\u00ed.<\/p><p>Ngo\u00e0i t\u0103ng m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3m chi ph\u00ed, Conversational AI c\u00f2n mang l\u1ea1i m\u1ed9t s\u1ed1 l\u1ee3i \u00edch kh\u00e1c cho doanh nghi\u1ec7p nh\u01b0:<\/p><ul><li>T\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/li><li>Thu th\u1eadp nh\u1eefng hi\u1ec3u bi\u1ebft c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng <a href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a>.<\/li><li>Gi\u1ea3m chi ph\u00ed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i.<\/li><li>Mang \u0111\u1ebfn nh\u1eefng c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ed5i m\u1edbi cho doanh nghi\u1ec7p.<\/li><li>H\u1ed7 tr\u1ee3 \u0111a ng\u00f4n ng\u1eef v\u00e0 \u0111a k\u00eanh.<\/li><\/ul><h2><span class=\"ez-toc-section\" id=\"Tuong_lai_cua_Conversation_AI\"><\/span>T\u01b0\u01a1ng lai c\u1ee7a Conversation AI<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai ph\u00eda tr\u01b0\u1edbc th\u00ec Conversational Artificial Intelligence (AI) \u0111\u00e3 v\u00e0 \u0111ang ph\u1ea7n n\u00e0o hi\u1ec7n di\u1ec7n trong cu\u1ed9c s\u1ed1ng. Conversational Artificial Intelligence ho\u1eb7c Conversational AI l\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng ngh\u1ec7, cho ph\u00e9p c\u00e1c m\u00e1y t\u00ednh m\u00f4 ph\u1ecfng c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i th\u1ef1c s\u1ef1. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u1ee9ng d\u1ee5ng Conversational AI \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u1edf m\u1ecdi n\u01a1i, t\u1eeb c\u00e1c n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook v\u00e0 Twitter, website, \u1ee9ng d\u1ee5ng hay th\u1eadm ch\u00ed ngay c\u1ea3 tr\u00ean tr\u1ee3 l\u00fd tho\u1ea1i nh\u01b0 Google Home.<\/p><figure id=\"attachment_1795\" aria-describedby=\"caption-attachment-1795\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-1795\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-1024x576.png\" alt=\"T\u01b0\u01a1ng lai c\u1ee7a Conversation AI l\u00e0 g\u00ec?\" width=\"1024\" height=\"576\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-1024x576.png 1024w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-300x169.png 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-768x432.png 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-1536x864.png 1536w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-750x422.png 750w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1-1140x641.png 1140w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/2-1-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-1795\" class=\"wp-caption-text\">T\u01b0\u01a1ng lai c\u1ee7a Conversation AI l\u00e0 g\u00ec?<\/figcaption><\/figure><p>Kh\u00eda c\u1ea1nh \u201cAI\u201d trong c\u00f4ng ngh\u1ec7 c\u00f3 ngh\u0129a l\u00e0 c\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u th\u00ec kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi c\u00e0ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n. Ti\u1ec1m n\u0103ng c\u1ee7a n\u00f3 trong vi\u1ec7c n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 r\u1ea5t l\u1edbn, v\u00e0 \u0111\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f4ng ngh\u1ec7 r\u1ea5t quan t\u00e2m. Theo c\u00e1ch \u0111\u00f3, Conversational AI v\u1eeba mang l\u1ea1i s\u1ef1 ti\u1ec7n l\u1ee3i cho kh\u00e1ch h\u00e0ng, v\u1eeba gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian cho doanh nghi\u1ec7p.<\/p><p>S\u1ef1 kh\u00f3 kh\u0103n g\u00e2y ra b\u1edfi \u0111\u1ea1i d\u1ecbch \u0111\u00e3 khi\u1ebfn ch\u00fang ta suy ngh\u0129 l\u1ea1i m\u1ed9t c\u00e1ch nghi\u00eam t\u00fac v\u1ec1 kh\u1ea3 n\u0103ng c\u1ee7a nh\u1eefng call center truy\u1ec1n th\u1ed1ng. Nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c tr\u00ean c\u00e1c h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00e1c call center \u0111\u00f4ng \u0111\u00fac n\u00e0y \u0111\u00e3 b\u1ecb \u0111\u00f3ng c\u1eeda do gi\u00e3n c\u00e1ch x\u00e3 h\u1ed9i. Nh\u01b0ng \u0111\u00e2y l\u1ea1i l\u00e0 l\u00fac kh\u00e1ch h\u00e0ng c\u1ea7n t\u1edbi s\u1ef1 ch\u0103m s\u00f3c nh\u1ea5t.<\/p><p>Thay th\u1ebf cho c\u00e1c k\u00eanh truy\u1ec1n th\u1ed1ng n\u00e0y, m\u1ed9t th\u1ecb tr\u01b0\u1eddng m\u1edbi \u0111\u00e3 xu\u1ea5t hi\u1ec7n. Gi\u1ea3i ph\u00e1p d\u00e0nh cho c\u00e1c trung t\u00e2m CSKH d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, gi\u1ea3i ph\u00e1p giao ti\u1ebfp ph\u00f9 nh\u1ea5t. Conversational AI ch\u00ednh l\u00e0 ch\u00eca kh\u00f3a c\u1ed1t l\u00f5i. Kh\u00f4ng ch\u1ec9 trong vi\u1ec7c h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p v\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd gi\u1eef k\u1ebft n\u1ed1i trong th\u1eddi gian \u0111\u1ea1i d\u1ecbch di\u1ec5n ra. N\u00f3 c\u00f2n cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p t\u00e2n ti\u1ebfn v\u00e0 d\u00e0i h\u1ea1n c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng &#8211; doanh nghi\u1ec7p gi\u1eef k\u1ebft n\u1ed1i v\u00e0 t\u01b0\u01a1ng t\u00e1c trong l\u00e2u d\u00e0i.<\/p><p>Conversation AI v\u1eabn \u0111ang \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/phan-mem-contact-center\/\">Contact center<\/a> AI v\u1eabn \u0111ang ph\u00e1t tri\u1ec3n. Nh\u1edd nh\u1eefng ti\u1ebfn b\u1ed9 v\u1eabn \u0111ang \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n l\u1eb7p \u0111i l\u1eb7p l\u1ea1i bao g\u1ed3m AI, m\u1ea1ng n\u01a1-ron, s\u1ee9c m\u1ea1nh x\u1eed l\u00fd v\u00e0 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i. B\u1ea3n th\u00e2n n\u00f3 l\u00e0 m\u1ed9t th\u1ecb tr\u01b0\u1eddng ph\u1ea7n m\u1ec1m tr\u1ecb gi\u00e1 h\u00e0ng t\u1ef7 \u0111\u00f4 la, theo Global Market Insights.<\/p><p><img decoding=\"async\" width=\"1024\" height=\"576\" class=\"wp-image-1800 aligncenter\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-1024x576.png\" alt=\"Contact center v\u1eabn \u0111ang ph\u00e1t tri\u1ec3n\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-1024x576.png 1024w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-300x169.png 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-768x432.png 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-1536x864.png 1536w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-750x422.png 750w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1-1140x641.png 1140w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2020\/12\/6-1-1.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p>Vi\u1ec7c \u00e1p d\u1ee5ng nhanh ch\u00f3ng c\u00e1c c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u01b0 AI v\u00e0 h\u1ecdc m\u00e1y \u0111ang th\u00fac \u0111\u1ea9y nhu c\u1ea7u v\u1ec1 c\u00e1c thi\u1ebft b\u1ecb th\u00f4ng minh. H\u1ed7 tr\u1ee3 gi\u1ecdng n\u00f3i tr\u00ean to\u00e0n th\u1ecb tr\u01b0\u1eddng, g\u00f3p ph\u1ea7n v\u00e0o t\u1eadp d\u1eef li\u1ec7u ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n. \u0110\u00e0o t\u1ea1o c\u00e1c thu\u1eadt to\u00e1n nh\u1eadn d\u1ea1ng v\u00e0 t\u1ea1o gi\u1ecdng n\u00f3i. Th\u00eam v\u00e0o \u0111\u00f3, ti\u1ebfn b\u1ed9 h\u1ecdc m\u00e1y v\u00e0 AI kh\u00f4ng ch\u1ec9 gi\u00fap nh\u1eadn d\u1ea1ng c\u00e1c m\u1eabu ng\u00f4n ng\u1eef. N\u00f3 c\u00f2n c\u00f3 th\u1ec3 suy lu\u1eadn ng\u1eef c\u1ea3nh v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7.<\/p><p>T\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a CX. Ngo\u00e0i ra, c\u00e1c m\u1ea1ng t\u1ed1c \u0111\u1ed9 cao gi\u00e1 r\u1ebb \u0111\u00e1ng tin c\u1eady \u0111\u00e3 gi\u00fap gi\u1ea3m t\u1ea3i qu\u00e1 tr\u00ecnh x\u1eed l\u00fd l\u00ean \u0111\u00e1m m\u00e2y. Cho ph\u00e9p nhanh ch\u00f3ng &#8220;hi\u1ec3u&#8221; \u00fd \u0111\u1ecbnh c\u1ee7a m\u1ecdi ng\u01b0\u1eddi. C\u00e1c l\u1ee3i \u00edch c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p contact center do AI \u0111i\u1ec1u khi\u1ec3n c\u00f3 v\u1ebb r\u1ea5t h\u1ee9a h\u1eb9n trong n\u0103m t\u1edbi. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fd do khi\u1ebfn th\u1ecb tr\u01b0\u1eddng AI \u0111\u00e0m tho\u1ea1i qu\u1ed1c t\u1ebf s\u1ebd t\u0103ng tr\u01b0\u1edfng v\u1edbi t\u1ed1c \u0111\u1ed9 k\u00e9p h\u00e0ng n\u0103m (CAGR) g\u1ea7n 22% t\u1eeb 2020-2025.<\/p><p>B\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y Vbee v\u1eeba chia s\u1ebb cho b\u1ea1n c\u00e1c th\u00f4ng tin v\u1ec1 Conversational AIc\u0169ng nh\u01b0 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t gi\u1eefa Chatbot v\u1edbi Conversational AI. Ngo\u00e0i ra b\u1ea1n \u0111\u1ecdc c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam m\u1ed9t s\u1ed1 b\u00e0i vi\u1ebft \u0111\u00e3 c\u00f3 \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam <a href=\"https:\/\/vbee.vn\/blog\/ai\/giong-noi-tri-tue-nhan-tao\/\">gi\u1ecdng n\u00f3i tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o<\/a> l\u00e0 g\u00ec nh\u00e9.<\/p>","protected":false},"excerpt":{"rendered":"<p>Conversational AI l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 nh\u1eadn d\u1ea1ng v\u00e0 ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch th\u00f4ng minh v\u1edbi c\u00e1c \u0111\u1ea7u v\u00e0o b\u1eb1ng gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n. B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y Vbee AIVoice s\u1ebd chia s\u1ebb cho b\u1ea1n th\u00eam m\u1ed9t s\u1ed1 th\u00f4ng tin \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 Conversational AI l\u00e0 g\u00ec?&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6311,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-1775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se"],"_links":{"self":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/comments?post=1775"}],"version-history":[{"count":25,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1775\/revisions"}],"predecessor-version":[{"id":21932,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/1775\/revisions\/21932"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media\/6311"}],"wp:attachment":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media?parent=1775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/categories?post=1775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/tags?post=1775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}