{"id":19527,"date":"2024-10-02T11:13:48","date_gmt":"2024-10-02T04:13:48","guid":{"rendered":"https:\/\/vbee.vn\/blog\/?p=19527"},"modified":"2025-02-26T11:32:02","modified_gmt":"2025-02-26T04:32:02","slug":"telesales-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/","title":{"rendered":"Telesales l\u00e0 g\u00ec? H\u01b0\u1edbng d\u1eabn telesales hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#1_Telesales_la_gi\" >1. Telesales l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#2_Huong_dan_telesales_hieu_qua_cho_nguoi_moi_bat_dau\" >2. H\u01b0\u1edbng d\u1eabn telesales hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#21_Chuan_bi_truoc_cuoc_goi\" >2.1 Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Hieu_san_pham_dich_vu_cua_ban\" >Hi\u1ec3u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Nghien_cuu_khach_hang_tiem_nang\" >Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Chuan_bi_that_ky_kich_ban_cuoc_goi\" >Chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#22_Ky_nang_khi_goi_dien\" >2.2 K\u1ef9 n\u0103ng khi g\u1ecdi \u0111i\u1ec7n<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Giu_cho_giong_noi_ro_rang_tu_nhien\" >Gi\u1eef cho gi\u1ecdng n\u00f3i r\u00f5 r\u00e0ng, t\u1ef1 nhi\u00ean<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Lang_nghe_chu_dong\" >L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Tao_su_ket_noi_voi_khach_hang\" >T\u1ea1o s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Dua_ra_loi_ich_thay_vi_noi_nhieu_ve_san_pham\" >\u0110\u01b0a ra l\u1ee3i \u00edch thay v\u00ec n\u00f3i nhi\u1ec1u v\u1ec1 s\u1ea3n ph\u1ea9m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Xu_ly_kheo_leo_khi_bi_tu_choi\" >X\u1eed l\u00fd kh\u00e9o l\u00e9o khi b\u1ecb t\u1eeb ch\u1ed1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Chot_giao_dich_mot_cach_tinh_te\" >Ch\u1ed1t giao d\u1ecbch m\u1ed9t c\u00e1ch tinh t\u1ebf<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#23_Cham_soc_khach_hang_va_theo_doi_sau_cuoc_goi\" >2.3. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i sau cu\u1ed9c g\u1ecdi<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Ghi_chu_va_phan_loai_khach_hang\" >Ghi ch\u00fa v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Gui_email_hoac_tin_nhan_theo_doi\" >G\u1eedi email ho\u1eb7c tin nh\u1eafn theo d\u00f5i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#Duy_tri_moi_quan_he\" >Duy tr\u00ec m\u1ed1i quan h\u1ec7\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#24_Meo_de_thanh_cong_khi_telesales\" >2.4. M\u1eb9o \u0111\u1ec3 th\u00e0nh c\u00f4ng khi telesales<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#3_Vai_tro_va_loi_ich_cua_telesales_trong_thoi_dai_so_hoa\" >3. Vai tr\u00f2 v\u00e0 l\u1ee3i \u00edch c\u1ee7a telesales trong th\u1eddi \u0111\u1ea1i s\u1ed1 ho\u00e1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#4_So_sanh_telesales_va_phuong_thuc_ban_hang_truyen_thong\" >4. So s\u00e1nh telesales v\u00e0 ph\u01b0\u01a1ng th\u1ee9c b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#5_Ky_nang_can_co_cua_mot_nhan_vien_telesales\" >5. K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#6_Cac_linh_vuc_su_dung_telesales_hieu_qua\" >6. C\u00e1c l\u0129nh v\u1ef1c s\u1eed d\u1ee5ng telesales hi\u1ec7u qu\u1ea3\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#7_Cac_cong_cu_ho_tro_telesales_hieu_qua\" >7. C\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 telesales hi\u1ec7u qu\u1ea3<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#71_Quan_tri_quan_he_khach_hang_%E2%80%93_CRM_Customer_Relationship_Management\" >7.1. Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng &#8211; CRM (Customer Relationship Management)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/telesales-la-gi\/#72_VoIP_Voice_over_IP\" >7.2. VoIP (Voice over IP)<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div><p>Telesales l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 telesales hi\u1ec7u qu\u1ea3, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi b\u1ea1n ch\u01b0a c\u00f3 kinh nghi\u1ec7m? C\u00e2u tr\u1ea3 l\u1eddi s\u1ebd c\u00f3 trong b\u00e0i vi\u1ebft n\u00e0y.<\/p><p style=\"text-align: center;\"><p><iframe style=\"position: relative; top: 0px; border: none;\" title=\"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng\" src=\"https:\/\/vbee.vn\/demo\" width=\"100%\" height=\"320\"><\/iframe><\/p><h2><span class=\"ez-toc-section\" id=\"1_Telesales_la_gi\"><\/span>1. Telesales l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Telesales l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Thay v\u00ec g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, b\u1ea1n s\u1ebd g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. Nh\u1edd v\u1eady, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m chi ph\u00ed m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c t\u00ednh t\u01b0\u01a1ng t\u00e1c cao v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/p><p>Tr\u00ean th\u1ef1c t\u1ebf, telesales l\u00e0 qu\u00e1 tr\u00ecnh doanh nghi\u1ec7p ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 qu\u1ea3ng b\u00e1 th\u01b0\u01a1ng hi\u1ec7u, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. \u0110\u1ed3ng th\u1eddi, ho\u1ea1t \u0111\u1ed9ng n\u00e0y c\u0169ng gi\u00fap ch\u00e0o h\u00e0ng v\u00e0 s\u1eafp x\u1ebfp c\u00e1c cu\u1ed9c h\u1eb9n nh\u1eb1m h\u1ed7 tr\u1ee3 <a href=\"https:\/\/vbee.vn\/blog\/doi-ngu\/\">\u0111\u1ed9i ng\u0169<\/a> b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp.<\/p><p>Tuy nhi\u00ean, m\u1ee5c ti\u00eau c\u1ed1t l\u00f5i c\u1ee7a telesales kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c b\u00e1n h\u00e0ng, m\u00e0 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y c\u00e1c giao d\u1ecbch kinh doanh l\u1eb7p l\u1ea1i.<\/p><figure id=\"attachment_19544\" aria-describedby=\"caption-attachment-19544\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19544\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Telesales-la-gi.webp\" alt=\"Telesales l\u00e0 g\u00ec?\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Telesales-la-gi.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Telesales-la-gi-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19544\" class=\"wp-caption-text\">Telesales &#8211; h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i.<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"2_Huong_dan_telesales_hieu_qua_cho_nguoi_moi_bat_dau\"><\/span>2. H\u01b0\u1edbng d\u1eabn telesales hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Telesales l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng, gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 th\u00fac \u0111\u1ea9y doanh thu. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft gi\u00fap ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u n\u00e2ng cao hi\u1ec7u qu\u1ea3 khi th\u1ef1c hi\u1ec7n telesales.<\/p><h3><span class=\"ez-toc-section\" id=\"21_Chuan_bi_truoc_cuoc_goi\"><\/span>2.1 Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c g\u1ecdi telesales, b\u1ea1n c\u1ea7n c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 t\u0103ng t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng. Vi\u1ec7c n\u1eafm r\u00f5 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, hi\u1ec3u kh\u00e1ch h\u00e0ng v\u00e0 chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n s\u1ebd gi\u00fap b\u1ea1n t\u1ef1 tin h\u01a1n khi giao ti\u1ebfp.<\/p><h4><span class=\"ez-toc-section\" id=\"Hieu_san_pham_dich_vu_cua_ban\"><\/span>Hi\u1ec3u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n<span class=\"ez-toc-section-end\"><\/span><\/h4><p>\u0110\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00ecnh \u0111ang gi\u1edbi thi\u1ec7u. H\u00e3y t\u00ecm hi\u1ec3u chi ti\u1ebft v\u1ec1 c\u00e1c t\u00ednh n\u0103ng, l\u1ee3i \u00edch v\u00e0 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. Khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, b\u1ea1n ph\u1ea3i s\u1eb5n s\u00e0ng \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi r\u00f5 r\u00e0ng v\u00e0 thuy\u1ebft ph\u1ee5c. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n t\u1ea1o d\u1ef1ng uy t\u00edn m\u00e0 c\u00f2n gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tin t\u01b0\u1edfng h\u01a1n v\u00e0o s\u1ea3n ph\u1ea9m.<\/p><h4><span class=\"ez-toc-section\" id=\"Nghien_cuu_khach_hang_tiem_nang\"><\/span>Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n, h\u00e3y x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n mu\u1ed1n ti\u1ebfp c\u1eadn. Vi\u1ec7c hi\u1ec3u r\u00f5 nhu c\u1ea7u, s\u1edf th\u00edch v\u00e0 nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i s\u1ebd gi\u00fap b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn sao cho ph\u00f9 h\u1ee3p. Khi b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p \u0111\u00fang v\u1edbi mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng s\u1ebd cao h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p><h4><span class=\"ez-toc-section\" id=\"Chuan_bi_that_ky_kich_ban_cuoc_goi\"><\/span>Chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h4><p>M\u1ed9t k\u1ecbch b\u1ea3n cu\u1ed9c g\u1ecdi chi ti\u1ebft s\u1ebd gi\u00fap b\u1ea1n gi\u1eef \u0111\u01b0\u1ee3c s\u1ef1 m\u1ea1ch l\u1ea1c v\u00e0 chuy\u00ean nghi\u1ec7p trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp. H\u00e3y x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n v\u1edbi c\u00e1c ph\u1ea7n quan tr\u1ecdng nh\u01b0 m\u1edf \u0111\u1ea7u, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, x\u1eed l\u00fd t\u1eeb ch\u1ed1i v\u00e0 ch\u1ed1t \u0111\u01a1n. Luy\u1ec7n t\u1eadp tr\u01b0\u1edbc khi g\u1ecdi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1ecdng n\u00f3i t\u1ef1 nhi\u00ean, t\u1ef1 tin v\u00e0 t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/p><figure id=\"attachment_22181\" aria-describedby=\"caption-attachment-22181\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-22181\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/chuan-bi-truoc-cuoc-goi.webp\" alt=\"Chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 tr\u01b0\u1edbc khi g\u1ecdi cho kh\u00e1ch h\u00e0ng\" width=\"768\" height=\"432\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/chuan-bi-truoc-cuoc-goi.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/chuan-bi-truoc-cuoc-goi-300x169.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-22181\" class=\"wp-caption-text\">Chu\u1ea9n b\u1ecb th\u1eadt k\u1ef9 tr\u01b0\u1edbc khi g\u1ecdi cho kh\u00e1ch h\u00e0ng<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"22_Ky_nang_khi_goi_dien\"><\/span>2.2 K\u1ef9 n\u0103ng khi g\u1ecdi \u0111i\u1ec7n<span class=\"ez-toc-section-end\"><\/span><\/h3><p>\u0110\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c g\u1ecdi telesales hi\u1ec7u qu\u1ea3, b\u1ea1n c\u1ea7n r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp, \u0111i\u1ec1u ch\u1ec9nh gi\u1ecdng \u0111i\u1ec7u ph\u00f9 h\u1ee3p v\u00e0 bi\u1ebft c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch linh ho\u1ea1t. M\u1ed9t cu\u1ed9c g\u1ecdi chuy\u00ean nghi\u1ec7p kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng, t\u1eeb \u0111\u00f3 t\u0103ng c\u01a1 h\u1ed9i ch\u1ed1t \u0111\u01a1n th\u00e0nh c\u00f4ng.<\/p><h4><span class=\"ez-toc-section\" id=\"Giu_cho_giong_noi_ro_rang_tu_nhien\"><\/span>Gi\u1eef cho gi\u1ecdng n\u00f3i r\u00f5 r\u00e0ng, t\u1ef1 nhi\u00ean<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Gi\u1ecdng \u0111i\u1ec7u trong telesales \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y gi\u1eef gi\u1ecdng n\u00f3i \u1ea5m \u00e1p, th\u00e2n thi\u1ec7n nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o s\u1ef1 chuy\u00ean nghi\u1ec7p. N\u00f3i v\u1edbi t\u1ed1c \u0111\u1ed9 v\u1eeba ph\u1ea3i, tr\u00e1nh n\u00f3i qu\u00e1 nhanh khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ti\u1ebfp thu ho\u1eb7c qu\u00e1 ch\u1eadm l\u00e0m m\u1ea5t s\u1ef1 h\u1ee9ng th\u00fa. \u0110\u1ed3ng th\u1eddi, h\u00e3y nh\u1ea5n m\u1ea1nh v\u00e0o nh\u1eefng \u0111i\u1ec3m quan tr\u1ecdng \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng n\u1eafm b\u1eaft th\u00f4ng tin.<\/p><h4><span class=\"ez-toc-section\" id=\"Lang_nghe_chu_dong\"><\/span>L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Telesales kh\u00f4ng ch\u1ec9 l\u00e0 qu\u00e1 tr\u00ecnh gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y l\u1eafng nghe m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng, kh\u00f4ng ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng v\u00e0 ghi ch\u00fa l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng. Khi kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m t\u1eeb b\u1ea1n, h\u1ecd s\u1ebd c\u1edfi m\u1edf h\u01a1n trong cu\u1ed9c tr\u00f2 chuy\u1ec7n. Vi\u1ec7c n\u00e0y c\u0169ng gi\u00fap b\u1ea1n \u0111\u01b0a ra l\u1eddi t\u01b0 v\u1ea5n ph\u00f9 h\u1ee3p v\u00e0 s\u00e1t v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd h\u01a1n.<\/p><h4><span class=\"ez-toc-section\" id=\"Tao_su_ket_noi_voi_khach_hang\"><\/span>T\u1ea1o s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h4><p>M\u1edf \u0111\u1ea7u cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch th\u00e2n thi\u1ec7n v\u00e0 chuy\u00ean nghi\u1ec7p s\u1ebd gi\u00fap b\u1ea1n t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t ngay t\u1eeb nh\u1eefng gi\u00e2y \u0111\u1ea7u ti\u00ean. H\u00e3y ch\u00e0o h\u1ecfi l\u1ecbch s\u1ef1, gi\u1edbi thi\u1ec7u ng\u1eafn g\u1ecdn v\u1ec1 b\u1ea3n th\u00e2n v\u00e0 l\u00fd do cu\u1ed9c g\u1ecdi. M\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf, ch\u1eb3ng h\u1ea1n nh\u01b0: &#8220;Anh\/Ch\u1ecb c\u00f3 quan t\u00e2m \u0111\u1ebfn gi\u1ea3i ph\u00e1p gi\u00fap t\u1ed1i \u01b0u chi ph\u00ed v\u1eadn h\u00e0nh kh\u00f4ng?&#8221; C\u00e2u h\u1ecfi n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap kh\u01a1i g\u1ee3i s\u1ef1 quan t\u00e2m m\u00e0 c\u00f2n t\u1ea1o ti\u1ec1n \u0111\u1ec1 \u0111\u1ec3 b\u1ea1n d\u1eabn d\u1eaft cu\u1ed9c tr\u00f2 chuy\u1ec7n theo h\u01b0\u1edbng c\u00f3 l\u1ee3i.<\/p><h4><span class=\"ez-toc-section\" id=\"Dua_ra_loi_ich_thay_vi_noi_nhieu_ve_san_pham\"><\/span>\u0110\u01b0a ra l\u1ee3i \u00edch thay v\u00ec n\u00f3i nhi\u1ec1u v\u1ec1 s\u1ea3n ph\u1ea9m<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng kh\u00f4ng quan t\u00e2m \u0111\u1ebfn t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m nhi\u1ec1u b\u1eb1ng vi\u1ec7c n\u00f3 c\u00f3 th\u1ec3 mang l\u1ea1i l\u1ee3i \u00edch g\u00ec cho h\u1ecd. Thay v\u00ec ch\u1ec9 li\u1ec7t k\u00ea th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, h\u00e3y nh\u1ea5n m\u1ea1nh v\u00e0o c\u00e1ch n\u00f3 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5, thay v\u00ec n\u00f3i &#8220;Ch\u00fang t\u00f4i cung c\u1ea5p ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kho h\u00e0ng&#8221;, h\u00e3y n\u00f3i &#8220;Gi\u1ea3i ph\u00e1p c\u1ee7a ch\u00fang t\u00f4i gi\u00fap doanh nghi\u1ec7p c\u1ee7a Anh\/Ch\u1ecb ti\u1ebft ki\u1ec7m 30% th\u1eddi gian qu\u1ea3n l\u00fd kho.&#8221; Khi kh\u00e1ch h\u00e0ng nh\u1eadn th\u1ea5y gi\u00e1 tr\u1ecb th\u1ef1c t\u1ebf, h\u1ecd s\u1ebd c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam.<\/p><h4><span class=\"ez-toc-section\" id=\"Xu_ly_kheo_leo_khi_bi_tu_choi\"><\/span>X\u1eed l\u00fd kh\u00e9o l\u00e9o khi b\u1ecb t\u1eeb ch\u1ed1i<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Trong telesales, vi\u1ec7c g\u1eb7p ph\u1ea3i s\u1ef1 t\u1eeb ch\u1ed1i l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. Tuy nhi\u00ean, thay v\u00ec tranh lu\u1eadn ho\u1eb7c c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c m\u1ed9t c\u00e1ch c\u1ee9ng nh\u1eafc, b\u1ea1n h\u00e3y t\u00ecm hi\u1ec3u l\u00fd do kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi kh\u00e9o l\u00e9o. V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch h\u00e0ng n\u00f3i &#8220;T\u00f4i ch\u01b0a c\u00f3 nhu c\u1ea7u&#8221;, b\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi &#8220;V\u1eady hi\u1ec7n t\u1ea1i Anh\/Ch\u1ecb \u0111ang s\u1eed d\u1ee5ng gi\u1ea3i ph\u00e1p n\u00e0o? C\u00f3 \u0111i\u1ec3m n\u00e0o ch\u01b0a h\u00e0i l\u00f2ng kh\u00f4ng?&#8221; C\u00e2u h\u1ecfi n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n thu th\u1eadp th\u00eam th\u00f4ng tin m\u00e0 c\u00f2n c\u00f3 th\u1ec3 m\u1edf ra c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u1edbi thi\u1ec7u gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p h\u01a1n.<\/p><h4><span class=\"ez-toc-section\" id=\"Chot_giao_dich_mot_cach_tinh_te\"><\/span>Ch\u1ed1t giao d\u1ecbch m\u1ed9t c\u00e1ch tinh t\u1ebf<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Khi kh\u00e1ch h\u00e0ng th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m, \u0111\u1eebng ng\u1ea7n ng\u1ea1i \u0111\u1ec1 xu\u1ea5t b\u01b0\u1edbc ti\u1ebfp theo. H\u00e3y ch\u1ee7 \u0111\u1ed9ng s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c h\u1eb9n, g\u1eedi th\u00eam th\u00f4ng tin ho\u1eb7c \u0111\u1ec1 ngh\u1ecb m\u1ed9t bu\u1ed5i t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: &#8220;T\u00f4i c\u00f3 th\u1ec3 s\u1eafp x\u1ebfp m\u1ed9t bu\u1ed5i t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed v\u00e0o chi\u1ec1u mai, Anh\/Ch\u1ecb c\u00f3 th\u1eddi gian kh\u00f4ng?&#8221; C\u00e1ch ch\u1ed1t giao d\u1ecbch m\u1ed9t c\u00e1ch nh\u1eb9 nh\u00e0ng v\u00e0 t\u1ef1 nhi\u00ean s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i h\u01a1n khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/p><figure id=\"attachment_22182\" aria-describedby=\"caption-attachment-22182\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-22182\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/ky-nang-khi-goi-dien.webp\" alt=\"R\u00e8n luy\u1ec7n c\u00e1c k\u1ef9 n\u0103ng khi g\u1ecdi \u0111i\u1ec7n\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/ky-nang-khi-goi-dien.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/ky-nang-khi-goi-dien-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-22182\" class=\"wp-caption-text\">R\u00e8n luy\u1ec7n c\u00e1c k\u1ef9 n\u0103ng khi g\u1ecdi \u0111i\u1ec7n<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"23_Cham_soc_khach_hang_va_theo_doi_sau_cuoc_goi\"><\/span>2.3. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i sau cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3><p>M\u1ed9t cu\u1ed9c g\u1ecdi telesales kh\u00f4ng k\u1ebft th\u00fac khi kh\u00e1ch h\u00e0ng g\u00e1c m\u00e1y. \u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3, b\u1ea1n c\u1ea7n c\u00f3 chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c v\u00e0 theo d\u00f5i kh\u00e1ch h\u00e0ng sau cu\u1ed9c g\u1ecdi. Vi\u1ec7c duy tr\u00ec m\u1ed1i quan h\u1ec7 kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i m\u00e0 c\u00f2n t\u1ea1o d\u1ef1ng l\u00f2ng tin v\u00e0 s\u1ef1 g\u1eafn k\u1ebft l\u00e2u d\u00e0i.<\/p><h4><span class=\"ez-toc-section\" id=\"Ghi_chu_va_phan_loai_khach_hang\"><\/span>Ghi ch\u00fa v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h4><p>Ngay sau cu\u1ed9c g\u1ecdi, h\u00e3y ghi l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng m\u00e0 kh\u00e1ch h\u00e0ng chia s\u1ebb, bao g\u1ed3m ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 b\u1ea5t k\u1ef3 m\u1ed1i quan t\u00e2m n\u00e0o h\u1ecd b\u00e0y t\u1ecf. Vi\u1ec7c ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng th\u00e0nh c\u00e1c nh\u00f3m kh\u00e1c nhau, ch\u1eb3ng h\u1ea1n nh\u01b0 &#8220;kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng&#8221;, &#8220;kh\u00e1ch h\u00e0ng c\u1ea7n theo d\u00f5i th\u00eam&#8221;, hay &#8220;kh\u00e1ch h\u00e0ng ch\u01b0a quan t\u00e2m&#8221;, s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp c\u1eadn ph\u00f9 h\u1ee3p h\u01a1n trong t\u01b0\u01a1ng lai.<\/p><h4><span class=\"ez-toc-section\" id=\"Gui_email_hoac_tin_nhan_theo_doi\"><\/span>G\u1eedi email ho\u1eb7c tin nh\u1eafn theo d\u00f5i<span class=\"ez-toc-section-end\"><\/span><\/h4><p>N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ngay, \u0111\u1eebng \u0111\u1ec3 cu\u1ed9c tr\u00f2 chuy\u1ec7n k\u1ebft th\u00fac t\u1ea1i \u0111\u00f3. H\u00e3y g\u1eedi m\u1ed9t email ho\u1eb7c tin nh\u1eafn theo d\u00f5i v\u1edbi n\u1ed9i dung t\u00f3m t\u1eaft l\u1ea1i nh\u1eefng \u0111i\u1ec3m ch\u00ednh trong cu\u1ed9c trao \u0111\u1ed5i, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p th\u00eam th\u00f4ng tin h\u1eefu \u00edch \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc. Thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c b\u00e1n h\u00e0ng, h\u00e3y duy tr\u00ec li\u00ean l\u1ea1c b\u1eb1ng c\u00e1ch chia s\u1ebb n\u1ed9i dung gi\u00e1 tr\u1ecb nh\u01b0 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, case study ho\u1eb7c nh\u1eefng tin t\u1ee9c li\u00ean quan \u0111\u1ebfn l\u0129nh v\u1ef1c c\u1ee7a h\u1ecd. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n duy tr\u00ec s\u1ef1 hi\u1ec7n di\u1ec7n trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng g\u00e2y c\u1ea3m gi\u00e1c b\u1ecb l\u00e0m phi\u1ec1n.<\/p><h4><span class=\"ez-toc-section\" id=\"Duy_tri_moi_quan_he\"><\/span>Duy tr\u00ec m\u1ed1i quan h\u1ec7\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h4><p>M\u1ed9t sai l\u1ea7m ph\u1ed5 bi\u1ebfn trong telesales l\u00e0 ch\u1ec9 g\u1ecdi m\u1ed9t l\u1ea7n r\u1ed3i b\u1ecf qua n\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a c\u00f3 nhu c\u1ea7u ngay l\u1eadp t\u1ee9c. \u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng, h\u00e3y ti\u1ebfp t\u1ee5c cung c\u1ea5p gi\u00e1 tr\u1ecb m\u1ed9t c\u00e1ch li\u00ean t\u1ee5c. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi tin t\u1ee9c ng\u00e0nh, m\u1eb9o s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t. Qua \u0111\u00f3, kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m m\u00e0 c\u00f2n l\u00e0m t\u0103ng kh\u1ea3 n\u0103ng h\u1ecd quay l\u1ea1i khi th\u1ef1c s\u1ef1 c\u00f3 nhu c\u1ea7u.<\/p><figure id=\"attachment_22180\" aria-describedby=\"caption-attachment-22180\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-22180\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/cham-soc-khach-hang-sau-cuoc-goi.webp\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau cu\u1ed9c g\u1ecdi\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/cham-soc-khach-hang-sau-cuoc-goi.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/cham-soc-khach-hang-sau-cuoc-goi-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-22180\" class=\"wp-caption-text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau cu\u1ed9c g\u1ecdi<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"24_Meo_de_thanh_cong_khi_telesales\"><\/span>2.4. M\u1eb9o \u0111\u1ec3 th\u00e0nh c\u00f4ng khi telesales<span class=\"ez-toc-section-end\"><\/span><\/h3><ul><li>Lu\u00f4n gi\u1eef th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c, ki\u00ean nh\u1eabn v\u00e0 ki\u00ean tr\u00ec<\/li><li>\u0110\u1eebng n\u1ea3n l\u00f2ng khi b\u1ecb t\u1eeb ch\u1ed1i \u2013 \u0111\u00e2y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a c\u00f4ng vi\u1ec7c<\/li><li>Th\u01b0\u1eddng xuy\u00ean luy\u1ec7n t\u1eadp \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp<\/li><li>Ghi \u00e2m v\u00e0 nghe l\u1ea1i cu\u1ed9c g\u1ecdi \u0111\u1ec3 t\u1ef1 \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n<\/li><li>H\u1ecdc h\u1ecfi t\u1eeb nh\u1eefng telesales gi\u1ecfi h\u01a1n \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng<\/li><\/ul><h2><span class=\"ez-toc-section\" id=\"3_Vai_tro_va_loi_ich_cua_telesales_trong_thoi_dai_so_hoa\"><\/span>3. Vai tr\u00f2 v\u00e0 l\u1ee3i \u00edch c\u1ee7a telesales trong th\u1eddi \u0111\u1ea1i s\u1ed1 ho\u00e1<span class=\"ez-toc-section-end\"><\/span><\/h2><ul><li>Ti\u1ebft ki\u1ec7m chi ph\u00ed: Kh\u00f4ng c\u1ea7n ph\u1ea3i \u0111\u1ea7u t\u01b0 qu\u00e1 nhi\u1ec1u v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, ph\u01b0\u01a1ng th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u00e1ng k\u1ec3 chi ph\u00ed v\u1eadn h\u00e0nh.<\/li><li>T\u0103ng kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng: Telesales kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n b\u1edfi v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd. V\u00ec v\u1eady, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 g\u1ecdi cho kh\u00e1ch h\u00e0ng \u1edf b\u1ea5t k\u1ef3 \u0111\u00e2u, b\u1ea5t k\u1ef3 th\u1eddi \u0111i\u1ec3m n\u00e0o m\u00e0 kh\u00f4ng c\u1ea7n g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp.\u00a0<\/li><li>Ti\u1ebfp c\u1eadn nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3: M\u1ed9t cu\u1ed9c g\u1ecdi ng\u1eafn g\u1ecdn c\u0169ng c\u00f3 th\u1ec3 gi\u00fap nh\u00e2n vi\u00ean cung c\u1ea5p c\u00e1c th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 k\u00edch th\u00edch quy\u1ebft \u0111\u1ecbnh mua s\u1eafm.\u00a0\u00a0<\/li><li>T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng: Nh\u1edd s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM), telesales gi\u00fap theo d\u00f5i, l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng b\u00e1n.<\/li><li>\u0110\u1ea9y nhanh quy tr\u00ecnh ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i: Th\u00f4ng qua c\u00e1c cu\u1ed9c g\u1ecdi, doanh nghi\u1ec7p c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n \u00e1nh t\u1eeb kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p.<\/li><\/ul><figure id=\"attachment_19545\" aria-describedby=\"caption-attachment-19545\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19545\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Vai-tro-va-loi-ich-cua-telesales-trong-thoi-dai-so-hoa.webp\" alt=\"Vai tro\u0300 va\u0300 lo\u031b\u0323i i\u0301ch cu\u0309a telesales trong tho\u031b\u0300i \u0111a\u0323i so\u0302\u0301 hoa\u0301\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Vai-tro-va-loi-ich-cua-telesales-trong-thoi-dai-so-hoa.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Vai-tro-va-loi-ich-cua-telesales-trong-thoi-dai-so-hoa-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19545\" class=\"wp-caption-text\">Telesales k\u1ebft h\u1ee3p c\u00f9ng c\u00f4ng c\u1ee5 CRM gi\u00fap theo d\u00f5i, l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng (Ngu\u1ed3n: Slide Team)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"4_So_sanh_telesales_va_phuong_thuc_ban_hang_truyen_thong\"><\/span>4. So s\u00e1nh telesales v\u00e0 ph\u01b0\u01a1ng th\u1ee9c b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Telesales v\u00e0 b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng \u0111\u1ec1u l\u00e0 ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng nh\u01b0ng c\u00f3 c\u00e1ch tri\u1ec3n khai kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh hai m\u00f4 h\u00ecnh n\u00e0y gi\u00fap doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 kinh doanh.<\/p><table class=\"aligncenter\" style=\"border-style: solid; width: 100%;\" border=\"1\">\n<tbody>\n<tr>\n<td style=\"text-align: center; width: 10%;\">\n<p><b>Ti\u00eau ch\u00ed<\/b><\/p>\n<\/td>\n<td style=\"text-align: center; width: 45%;\">\n<p><b>Telesales<\/b><\/p>\n<\/td>\n<td style=\"text-align: center; width: 45%;\">\n<p><b>B\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng<\/b><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>Ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Giao ti\u1ebfp ho\u00e0n to\u00e0n qua \u0111i\u1ec7n tho\u1ea1i<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>G\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>Chi ph\u00ed\u00a0<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Th\u1ea5p, do kh\u00f4ng c\u1ea7n thu\u00ea m\u1eb7t b\u1eb1ng ho\u1eb7c chi tr\u1ea3 cho vi\u1ec7c di chuy\u1ec3n. Doanh nghi\u1ec7p ch\u1ec9 c\u1ea7n \u0111\u1ea7u t\u01b0 v\u00e0o nh\u00e2n vi\u00ean, h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c VoIP.<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Cao, do bao g\u1ed3m chi ph\u00ed thu\u00ea c\u1eeda h\u00e0ng, thu\u00ea nh\u00e2n s\u1ef1 t\u1ea1i ch\u1ed7 v\u00e0 chi tr\u1ea3 cho c\u00e1c chi ph\u00ed \u0111i l\u1ea1i \u0111\u1ec3 t\u01b0 v\u1ea5n\u00a0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>Ph\u1ea1m vi ti\u1ebfp c\u1eadn\u00a0<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>To\u00e0n qu\u1ed1c, th\u1eadm ch\u00ed l\u00e0 qu\u1ed1c t\u1ebf, kh\u00f4ng gi\u1edbi h\u1ea1n \u0111\u1ecba l\u00fd<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>B\u1ecb gi\u1edbi h\u1ea1n b\u1edfi ph\u1ea1m vi \u0111\u1ecba l\u00fd, ch\u1ec9 c\u00f3 th\u1ec3 g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng trong m\u1ed9t khu v\u1ef1c ho\u1eb7c v\u00f9ng \u0111\u1ecba l\u00fd nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Giao ti\u1ebfp ch\u1ec9 qua gi\u1ecdng n\u00f3i, thi\u1ebfu \u0111i y\u1ebfu t\u1ed1 bi\u1ec3u c\u1ea3m ho\u1eb7c ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>T\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p c\u1ea3 th\u00e1i \u0111\u1ed9, ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 \u0111\u1ec3 t\u1ea1o s\u1ef1 tin c\u1eady. \u0110\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 quan s\u00e1t ph\u1ea3n \u1ee9ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch ti\u1ebfp c\u1eadn cho ph\u00f9 h\u1ee3p<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>Th\u1eddi gian<\/b><\/p>\n<\/td>\n<td style=\"width: 5%;\">\n<p>Nhanh ch\u00f3ng, c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn nhi\u1ec1u kh\u00e1ch h\u00e0ng trong th\u1eddi gian ng\u1eafn.<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>T\u1ed1n th\u1eddi gian h\u01a1n, v\u00ec c\u1ea7n g\u1eb7p g\u1ee1 kh\u00e1ch h\u00e0ng, t\u01b0 v\u1ea5n t\u1ea1i ch\u1ed7 v\u00e0 c\u00f3 th\u1ec3 c\u1ea7n th\u1eddi gian \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>T\u00ednh linh ho\u1ea1t<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Cao, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c \u1edf b\u1ea5t k\u1ef3 \u0111\u00e2u, ch\u1ec9 c\u1ea7n c\u00f3 internet v\u00e0 h\u1ec7 th\u1ed1ng g\u1ecdi \u0111i\u1ec7n tho\u1ea1i<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Th\u1ea5p, v\u00ec c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>M\u1ee9c \u0111\u1ed9 tin t\u01b0\u1edfng\u00a0<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Do kh\u00f4ng g\u1eb7p m\u1eb7t n\u00ean kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ho\u00e0i nghi v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, \u0111\u1eb7c bi\u1ec7t trong th\u1eddi \u0111\u1ea1i m\u00e0 cu\u1ed9c g\u1ecdi gi\u1ea3 m\u1ea1o r\u1ea7m r\u1ed9 nh\u01b0 hi\u1ec7n nay<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>G\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp gi\u00fap t\u1ea1o d\u1ef1ng ni\u1ec1m tin nhanh ch\u00f3ng h\u01a1n v\u00ec kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u00ecn v\u00e0 t\u01b0\u01a1ng t\u00e1c th\u1eadt v\u1edbi s\u1ea3n ph\u1ea9m<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>Kh\u1ea3 n\u0103ng ch\u1ed1t \u0111\u01a1n\u00a0<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>T\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u00e0ng ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c qua \u0111i\u1ec7n tho\u1ea1i c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, khi h\u1ecd \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m tr\u1ef1c ti\u1ebfp s\u1ea3n ph\u1ea9m ho\u1eb7c trao \u0111\u1ed5i c\u1ee5 th\u1ec3 v\u1edbi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 10%;\">\n<p><b>S\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p<\/b><\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Th\u01b0\u1eddng ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01a1n gi\u1ea3n, d\u1ec5 gi\u1ea3i th\u00edch qua l\u1eddi n\u00f3i, nh\u01b0 b\u1ea3o hi\u1ec3m, d\u1ecbch v\u1ee5 vi\u1ec5n th\u00f4ng, ho\u1eb7c s\u1ea3n ph\u1ea9m ti\u00eau d\u00f9ng nhanh.<\/p>\n<\/td>\n<td style=\"width: 45%;\">\n<p>Th\u00edch h\u1ee3p cho c\u00e1c s\u1ea3n ph\u1ea9m gi\u00e1 tr\u1ecb cao, \u0111\u00f2i h\u1ecfi kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ef1c ti\u1ebfp tr\u1ea3i nghi\u1ec7m. V\u00ed d\u1ee5: \u00f4 t\u00f4, trang thi\u1ebft b\u1ecb c\u00f4ng ngh\u1ec7, ho\u1eb7c th\u1eddi trang cao c\u1ea5p<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><h2><span class=\"ez-toc-section\" id=\"5_Ky_nang_can_co_cua_mot_nhan_vien_telesales\"><\/span>5. K\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales<span class=\"ez-toc-section-end\"><\/span><\/h2><ul><li>K\u1ef9 n\u0103ng giao ti\u1ebfp: K\u1ef9 n\u0103ng n\u00e0y kh\u00f4ng ch\u1ec9 bao g\u1ed3m c\u00e1ch n\u00f3i chuy\u1ec7n m\u00e0 c\u00f2n l\u00e0 c\u00e1ch truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, ng\u1eafn g\u1ecdn nh\u01b0ng \u0111\u1ea7y thuy\u1ebft ph\u1ee5c.<\/li><li>K\u1ef9 n\u0103ng l\u1eafng nghe: Hi\u1ec3u nhu c\u1ea7u th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua vi\u1ec7c l\u1eafng nghe gi\u00fap telesale t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/li><li>K\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng: \u0110\u1ed1i m\u1eb7t v\u1edbi s\u1ef1 t\u1eeb ch\u1ed1i t\u1eeb kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. Nh\u00e2n vi\u00ean telesales c\u1ea7n linh ho\u1ea1t v\u00e0 s\u00e1ng t\u1ea1o trong vi\u1ec7c gi\u1ea3i quy\u1ebft nh\u1eefng t\u00ecnh hu\u1ed1ng n\u00e0y.<\/li><li>K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian: S\u1eafp x\u1ebfp th\u1eddi gian h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed7i cu\u1ed9c g\u1ecdi \u0111\u1ec1u \u0111\u1ea1t hi\u1ec7u qu\u1ea3 m\u00e0 kh\u00f4ng l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ch\u00ednh m\u00ecnh.<\/li><\/ul><figure id=\"attachment_19536\" aria-describedby=\"caption-attachment-19536\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19536\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Ky-nang-can-co-cua-mot-nhan-vien-telesales.webp\" alt=\"Ky\u0303 na\u0306ng ca\u0302\u0300n co\u0301 cu\u0309a mo\u0323\u0302t nha\u0302n vie\u0302n telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Ky-nang-can-co-cua-mot-nhan-vien-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Ky-nang-can-co-cua-mot-nhan-vien-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19536\" class=\"wp-caption-text\">4 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean telesales<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"6_Cac_linh_vuc_su_dung_telesales_hieu_qua\"><\/span>6. C\u00e1c l\u0129nh v\u1ef1c s\u1eed d\u1ee5ng telesales hi\u1ec7u qu\u1ea3\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><ul><li>B\u1ea3o hi\u1ec3m: Nh\u00e2n vi\u00ean telesales t\u01b0 v\u1ea5n v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c g\u00f3i b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd, b\u1ea3o hi\u1ec3m <a href=\"https:\/\/vbee.vn\/blog\/chuyen-van-ban-thanh-giong-noi\/linh-vuc\/y-te\/\">y t\u1ebf<\/a>, b\u1ea3o hi\u1ec3m xe cho kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p m\u00e0 kh\u00f4ng c\u1ea7n g\u1eb7p tr\u1ef1c ti\u1ebfp.<\/li><li>Ng\u00e2n h\u00e0ng, t\u00e0i ch\u00ednh: Telesales gi\u1edbi thi\u1ec7u th\u1ebb t\u00edn d\u1ee5ng, vay ti\u00eau d\u00f9ng, v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh nh\u01b0 g\u00f3i ti\u1ebft ki\u1ec7m, gi\u00fap ng\u00e2n h\u00e0ng ti\u1ebfp c\u1eadn nhi\u1ec1u kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00e1c y\u00eau c\u1ea7u m\u1edf th\u1ebb, vay v\u1ed1n.<\/li><li>Vi\u1ec5n th\u00f4ng: Doanh nghi\u1ec7p vi\u1ec5n th\u00f4ng s\u1eed d\u1ee5ng telesales \u0111\u1ec3 b\u00e1n c\u00e1c g\u00f3i c\u01b0\u1edbc \u0111i\u1ec7n tho\u1ea1i, internet, v\u00e0 truy\u1ec1n h\u00ecnh, c\u0169ng nh\u01b0 gi\u1edbi thi\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i m\u1edbi t\u1edbi kh\u00e1ch h\u00e0ng.<\/li><li>B\u00e1n l\u1ebb, <a href=\"https:\/\/vbee.vn\/blog\/usecase\/xu-huong-thuong-mai-dien-tu\/\">th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/a>: Telesales h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, t\u01b0 v\u1ea5n v\u1ec1 s\u1ea3n ph\u1ea9m, v\u00e0 gi\u1edbi thi\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u00e0ng cho c\u00e1c doanh nghi\u1ec7p b\u00e1n h\u00e0ng tr\u1ef1c tuy\u1ebfn.<\/li><li>Gi\u00e1o d\u1ee5c, \u0111\u00e0o t\u1ea1o: C\u00e1c trung t\u00e2m gi\u00e1o d\u1ee5c s\u1eed d\u1ee5ng telesales \u0111\u1ec3 t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c kh\u00f3a h\u1ecdc, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, v\u00e0 gi\u00fap h\u1ecdc vi\u00ean l\u1ef1a ch\u1ecdn kh\u00f3a h\u1ecdc ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/li><li>Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe: Telesales b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe nh\u01b0 th\u1ef1c ph\u1ea9m ch\u1ee9c n\u0103ng, thu\u1ed1c b\u1ed5, ho\u1eb7c t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c g\u00f3i kh\u00e1m s\u1ee9c kh\u1ecfe \u0111\u1ecbnh k\u1ef3 cho kh\u00e1ch h\u00e0ng.<\/li><li>Du l\u1ecbch: Telesales gi\u1edbi thi\u1ec7u c\u00e1c tour du l\u1ecbch, v\u00e9 m\u00e1y bay, v\u00e0 g\u00f3i ngh\u1ec9 d\u01b0\u1ee1ng cho kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd d\u1ec5 d\u00e0ng l\u00ean k\u1ebf ho\u1ea1ch cho chuy\u1ebfn \u0111i v\u00e0 t\u1eadn d\u1ee5ng c\u00e1c \u01b0u \u0111\u00e3i.<\/li><li>B\u1ea5t \u0111\u1ed9ng s\u1ea3n: Nh\u00e2n vi\u00ean telesales li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u d\u1ef1 \u00e1n c\u0103n h\u1ed9, nh\u00e0 \u0111\u1ea5t, v\u0103n ph\u00f2ng cho thu\u00ea, t\u01b0 v\u1ea5n chi ti\u1ebft v\u00e0 h\u1eb9n g\u1eb7p kh\u00e1ch h\u00e0ng tham quan d\u1ef1 \u00e1n.<\/li><\/ul><figure id=\"attachment_19531\" aria-describedby=\"caption-attachment-19531\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19531\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Cac-linh-vuc-su-dung-telesales-hieu-qua.webp\" alt=\"C\u00e1c l\u0129nh v\u1ef1c s\u1eed d\u1ee5ng telesales hi\u1ec7u qu\u1ea3\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Cac-linh-vuc-su-dung-telesales-hieu-qua.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Cac-linh-vuc-su-dung-telesales-hieu-qua-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19531\" class=\"wp-caption-text\">8 l\u0129nh v\u1ef1c kinh doanh s\u1eed d\u1ee5ng telesales hi\u1ec7u qu\u1ea3<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"7_Cac_cong_cu_ho_tro_telesales_hieu_qua\"><\/span>7. C\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 telesales hi\u1ec7u qu\u1ea3<span class=\"ez-toc-section-end\"><\/span><\/h2><p>S\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u00e3 gi\u00fap <b>telesales<\/b> tr\u1edf n\u00ean hi\u1ec7u qu\u1ea3 h\u01a1n. M\u1ed9t s\u1ed1 c\u00f4ng c\u1ee5 ph\u1ed5 bi\u1ebfn bao g\u1ed3m:<\/p><h3><span class=\"ez-toc-section\" id=\"71_Quan_tri_quan_he_khach_hang_%E2%80%93_CRM_Customer_Relationship_Management\"><\/span>7.1. Qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng &#8211; CRM (Customer Relationship Management)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>\u0110\u00e2y l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd v\u00e0 t\u1ed1i \u01b0u h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 ti\u1ec1m n\u0103ng.<\/p><p>M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a CRM:\u00a0<\/p><ul><li>Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3: L\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng, theo d\u00f5i l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c, v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li><li>T\u0103ng c\u01b0\u1eddng <a href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a>: C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m b\u1eb1ng c\u00e1ch c\u00e1 nh\u00e2n h\u00f3a v\u00e0 theo d\u00f5i nhanh ch\u00f3ng c\u00e1c y\u00eau c\u1ea7u.<\/li><li>T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u00e1n h\u00e0ng: H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean theo d\u00f5i ti\u1ebfn tr\u00ecnh b\u00e1n h\u00e0ng, nh\u1eafc nh\u1edf nhi\u1ec7m v\u1ee5 v\u00e0 t\u0103ng kh\u1ea3 n\u0103ng ch\u1ed1t \u0111\u01a1n.<\/li><li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u: Cung c\u1ea5p b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t v\u00e0 d\u1ef1 \u0111o\u00e1n xu h\u01b0\u1edbng b\u00e1n h\u00e0ng.<\/li><li>T\u0103ng c\u01b0\u1eddng c\u1ed9ng t\u00e1c: Gi\u00fap c\u00e1c b\u1ed9 ph\u1eadn chia s\u1ebb th\u00f4ng tin d\u1ec5 d\u00e0ng, \u0111\u1ed3ng b\u1ed9 quy tr\u00ecnh l\u00e0m vi\u1ec7c.<\/li><\/ul><p>M\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng CRM ph\u1ed5 bi\u1ebfn cho doanh nghi\u1ec7p, bao g\u1ed3m:<\/p><ul><li><a href=\"https:\/\/www.salesforce.com\/ap\/?ir=1\" rel=\"nofollow noopener\" target=\"_blank\">Salesforce<\/a>: C\u00f4ng c\u1ee5 CRM h\u00e0ng \u0111\u1ea7u h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, theo d\u00f5i l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n h\u00e0ng.<\/li><\/ul><figure id=\"attachment_19538\" aria-describedby=\"caption-attachment-19538\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19538\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Salesforce-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng CRM Salesforce trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Salesforce-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Salesforce-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19538\" class=\"wp-caption-text\">C\u00f4ng c\u1ee5 CRM &#8211; Salesforce (Ngu\u1ed3n: salesforce)<\/figcaption><\/figure><ul><li><a href=\"https:\/\/www.hubspot.com\/products\/crm\" rel=\"nofollow noopener\" target=\"_blank\">HubSpot CRM<\/a>: M\u1ed9t l\u1ef1a ch\u1ecdn mi\u1ec5n ph\u00ed ph\u1ed5 bi\u1ebfn v\u1edbi t\u00ednh n\u0103ng theo d\u00f5i cu\u1ed9c g\u1ecdi, email v\u00e0 ghi ch\u00fa v\u1ec1 kh\u00e1ch h\u00e0ng.<\/li><\/ul><figure id=\"attachment_19537\" aria-describedby=\"caption-attachment-19537\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19537\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-HubSpot-CRM-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng CRM HubSpot CRM trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-HubSpot-CRM-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-HubSpot-CRM-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19537\" class=\"wp-caption-text\">C\u00f4ng c\u1ee5 CRM &#8211; HubSpot CRM (Ngu\u1ed3n: HubSpot)<\/figcaption><\/figure><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.zoho.com\/vi\/crm\/\" rel=\"nofollow noopener\" target=\"_blank\">Zoho CRM<\/a>: M\u1ed9t gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n v\u1edbi c\u00e1c t\u00ednh n\u0103ng d\u00e0nh ri\u00eang cho telesaless nh\u01b0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi, l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 theo d\u00f5i hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng.<\/li><\/ul><figure id=\"attachment_19539\" aria-describedby=\"caption-attachment-19539\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19539\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Zoho-CRM-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng CRM Zoho CRM trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Zoho-CRM-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-CRM-Zoho-CRM-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19539\" class=\"wp-caption-text\">C\u00f4ng c\u1ee5 CRM &#8211; Zoho CRM (Ngu\u1ed3n: Zoho)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"72_VoIP_Voice_over_IP\"><\/span>7.2. VoIP (Voice over IP)<span class=\"ez-toc-section-end\"><\/span><\/h3><p>VoIP l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p ho\u00e0n h\u1ea3o gi\u1eefa t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i v\u00e0 ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 g\u1ecdi \u0111i\u1ec7n. C\u00f4ng ngh\u1ec7 n\u00e0y cho ph\u00e9p th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi tho\u1ea1i, qua m\u1ea1ng Internet thay v\u00ec s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i truy\u1ec1n th\u1ed1ng. VoIP ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1ch chuy\u1ec3n \u0111\u1ed5i \u00e2m thanh c\u1ee7a cu\u1ed9c g\u1ecdi th\u00e0nh c\u00e1c g\u00f3i d\u1eef li\u1ec7u s\u1ed1 v\u00e0 truy\u1ec1n ch\u00fang qua m\u1ea1ng Internet. Khi nh\u1eadn d\u1eef li\u1ec7u n\u00e0y, h\u1ec7 th\u1ed1ng s\u1ebd gi\u1ea3i m\u00e3 v\u00e0 chuy\u1ec3n \u0111\u1ed5i l\u1ea1i th\u00e0nh \u00e2m thanh \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn c\u00f3 th\u1ec3 nghe th\u1ea5y.\u00a0<\/p><p>M\u1ed9t s\u1ed1 l\u1ee3i \u00edch c\u1ee7a VoIP:\u00a0<\/p><ul><li>H\u1ed7 tr\u1ee3 c\u00e1c cu\u1ed9c g\u1ecdi qu\u1ed1c t\u1ebf v\u00e0 \u0111\u01b0\u1eddng d\u00e0i.<\/li><li>Ti\u1ebft ki\u1ec7m chi ph\u00ed: VoIP s\u1eed d\u1ee5ng Internet \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c g\u1ecdi, gi\u00fap gi\u1ea3m \u0111\u00e1ng k\u1ec3 chi ph\u00ed.<\/li><li>Ghi \u00e2m cu\u1ed9c g\u1ecdi: D\u1ec5 d\u00e0ng l\u01b0u tr\u1eef c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ec3 thu\u1eadn ti\u1ec7n cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u0169ng nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li><li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u: Nhi\u1ec1u d\u1ecbch v\u1ee5 VoIP cung c\u1ea5p t\u00ednh n\u0103ng ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi, gi\u00fap doanh nghi\u1ec7p theo d\u00f5i hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c.<\/li><li>Chuy\u1ec3n cu\u1ed9c g\u1ecdi linh ho\u1ea1t: VoIP cho ph\u00e9p chuy\u1ec3n cu\u1ed9c g\u1ecdi gi\u1eefa c\u00e1c nh\u00e2n vi\u00ean ho\u1eb7c b\u1ed9 ph\u1eadn m\u00e0 kh\u00f4ng g\u00e2y gi\u00e1n \u0111o\u1ea1n.<\/li><\/ul><p>M\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng VoIP ph\u1ed5 bi\u1ebfn cho doanh nghi\u1ec7p, bao g\u1ed3m:<\/p><ul><li><a href=\"https:\/\/www.ringcentral.com\/\" rel=\"nofollow noopener\" target=\"_blank\">RingCentral<\/a>: Gi\u1ea3i ph\u00e1p VoIP d\u00e0nh cho doanh nghi\u1ec7p v\u1edbi c\u00e1c t\u00ednh n\u0103ng nh\u01b0 g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, video call, v\u00e0 h\u1ed9i ngh\u1ecb tr\u1ef1c tuy\u1ebfn.<\/li><\/ul><figure id=\"attachment_19541\" aria-describedby=\"caption-attachment-19541\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19541\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-RingCentral-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng VoIP RingCentral trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-RingCentral-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-RingCentral-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19541\" class=\"wp-caption-text\">N\u1ec1n t\u1ea3ng VoIP &#8211; RingCentral (Ngu\u1ed3n: RingCentral)<\/figcaption><\/figure><ul><li><a href=\"https:\/\/www.nextiva.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Nextiva<\/a>: Cung c\u1ea5p d\u1ecbch v\u1ee5 VoIP k\u00e8m theo CRM t\u00edch h\u1ee3p, l\u00fd t\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf.<\/li><\/ul><figure id=\"attachment_19540\" aria-describedby=\"caption-attachment-19540\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19540\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Nextiva-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng VoIP Nextiva trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Nextiva-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Nextiva-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19540\" class=\"wp-caption-text\">N\u1ec1n t\u1ea3ng VoIP &#8211; Nextiva (Ngu\u1ed3n: <a href=\"https:\/\/www.nextiva.com\/blog\/new-business-software-get-more-done-with-fewer-apps.html\" target=\"_blank\" rel=\"noopener nofollow\">Nextiva<\/a>)<\/figcaption><\/figure><ul><li><a href=\"https:\/\/www.vonage.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Vonage Business<\/a>: M\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng VoIP d\u00e0nh cho doanh nghi\u1ec7p, cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao nh\u01b0 qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi, h\u1ed9p th\u01b0 tho\u1ea1i qua email, v\u00e0 h\u1ed9i ngh\u1ecb tr\u1ef1c tuy\u1ebfn.<\/li><\/ul><figure id=\"attachment_19542\" aria-describedby=\"caption-attachment-19542\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-19542\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Vonage-Business-trong-telesales.webp\" alt=\"Ne\u0302\u0300n ta\u0309ng VoIP Vonage Business trong telesales\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Vonage-Business-trong-telesales.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/10\/Nen-tang-VoIP-Vonage-Business-trong-telesales-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-19542\" class=\"wp-caption-text\">N\u1ec1n t\u1ea3ng VoIP &#8211; Vonage Business (Ngu\u1ed3n: Vonage)<\/figcaption><\/figure><p>Nh\u01b0 v\u1eady, l\u1ee3i \u00edch ch\u00ednh c\u1ee7a telesales l\u00e0 gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng, g\u00f3p ph\u1ea7n gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n. \u0110\u1ed3ng th\u1eddi, ph\u01b0\u01a1ng th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i n\u00e0y c\u00f2n \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n. T\u1eeb \u0111\u00f3, gi\u00fap x\u00e2y d\u1ef1ng nh\u1eefng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i \u0111\u1ec3 doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng trong m\u00f4i tr\u01b0\u1eddng \u0111\u1ea7y c\u1ea1nh tranh.<\/p>","protected":false},"excerpt":{"rendered":"<p>Telesales l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 telesales hi\u1ec7u qu\u1ea3, \u0111\u1eb7c bi\u1ec7t l\u00e0 khi b\u1ea1n ch\u01b0a c\u00f3 kinh nghi\u1ec7m? C\u00e2u tr\u1ea3 l\u1eddi s\u1ebd c\u00f3 trong b\u00e0i vi\u1ebft n\u00e0y.1. Telesales l\u00e0 g\u00ec?Telesales l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. Thay v\u00ec g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, b\u1ea1n s\u1ebd g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi&#8230;<\/p>\n","protected":false},"author":21,"featured_media":19551,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-19527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se"],"_links":{"self":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/19527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/comments?post=19527"}],"version-history":[{"count":11,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/19527\/revisions"}],"predecessor-version":[{"id":22175,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/19527\/revisions\/22175"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media\/19551"}],"wp:attachment":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media?parent=19527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/categories?post=19527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/tags?post=19527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}