{"id":5129,"date":"2024-07-24T08:00:05","date_gmt":"2024-07-24T01:00:05","guid":{"rendered":"https:\/\/blogs.vbee.vn\/?p=5129"},"modified":"2025-12-17T16:08:39","modified_gmt":"2025-12-17T09:08:39","slug":"voicebot-la-gi","status":"publish","type":"post","link":"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/","title":{"rendered":"Voicebot l\u00e0 g\u00ec? L\u1ee3i \u00edch, \u1ee9ng d\u1ee5ng Voicebot cho doanh nghi\u1ec7p"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Voicebot_la_gi\" >Voicebot l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Cach_thuc_hoat_dong_cua_Voicebot_la_gi\" >C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Voicebot l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Loi_ich_cua_Voicebot_la_gi\" >L\u1ee3i \u00edch c\u1ee7a Voicebot l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Giam_chi_phi_hoat_dong\" >Gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Mo_rong_quy_mo_mot_cach_de_dang\" >M\u1edf r\u1ed9ng quy m\u00f4 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Tich_hop_voi_cac_ung_dung_khac\" >T\u00edch h\u1ee3p v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Tu_dong_hoa_qua_trinh_nhan_dang_va_xac_minh\" >T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh nh\u1eadn d\u1ea1ng v\u00e0 x\u00e1c minh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Ho_tro_nhan_vien\" >H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Ca_nhan_hoa_trai_nghiem_khach_hang\" >C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Cung_cap_dich_vu_khach_hang_nhanh_chong\" >Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Diem_khac_nhau_giua_Callbot_va_Voicebot_la_gi\" >\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot v\u00e0 Voicebot l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Diem_khac_nhau_giua_Callbot_va_Voicebot_la_gi-2\" >\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot v\u00e0 Voicebot l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/voicebot-la-gi\/#Ung_dung_cua_Voicebot_la_gi\" >\u1ee8ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec?<\/a><\/li><\/ul><\/nav><\/div><p><strong>V\u1edbi s\u1ef1 ra \u0111\u1eddi v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a AI, NLP v\u00e0 c\u00f4ng ngh\u1ec7 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, Voicebot ng\u00e0y c\u00e0ng ho\u00e0n thi\u1ec7n h\u01a1n v\u00e0 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u l\u0129nh v\u1ef1c v\u00e0 ng\u00e0nh ngh\u1ec1. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y <a href=\"https:\/\/vbee.vn\/\">Vbee<\/a> s\u1ebd chia s\u1ebb cho b\u1ea1n th\u00eam m\u1ed9t s\u1ed1 th\u00f4ng tin \u0111\u1ec3 hi\u1ec3u h\u01a1n v\u1ec1 Voicebot l\u00e0 g\u00ec? \u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot, Chatbot v\u00e0 Voicebot l\u00e0 g\u00ec?<\/strong><\/p><p style=\"text-align: center;\"><p><iframe style=\"position: relative; top: 0px; border: none;\" title=\"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng\" src=\"https:\/\/vbee.vn\/demo\" width=\"100%\" height=\"320\"><\/iframe><\/p><h2><span class=\"ez-toc-section\" id=\"Voicebot_la_gi\"><\/span>Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Voicebot v\u1ec1 c\u01a1 b\u1ea3n l\u00e0 c\u00e1c <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/chatbot-la-gi\/\">chatbot<\/a> h\u1ed7 tr\u1ee3 gi\u1ecdng n\u00f3i d\u1ef1a tr\u00ean c\u00f4ng ngh\u1ec7 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI c\u00f3 kh\u1ea3 n\u0103ng nh\u1eadn l\u1ec7nh tho\u1ea1i v\u00e0 tr\u1ea3 l\u1eddi b\u1eb1ng gi\u1ecdng n\u00f3i. Ng\u00e0y nay Voicebot \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau nh\u01b0 trung t\u00e2m cu\u1ed9c g\u1ecdi, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 n\u1ec1n t\u1ea3ng nh\u1eafn tin.<\/p><p>Gi\u1ed1ng nh\u01b0 chatbot v\u00e0 <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tro-ly-ao-la-gi\/\">tr\u1ee3 l\u00fd \u1ea3o<\/a> tr\u00ean c\u00e1c k\u00eanh k\u1ef9 thu\u1eadt s\u1ed1, Voicebot cung c\u1ea5p kh\u1ea3 n\u0103ng t\u1ef1 t\u1ef1 ph\u1ee5c v\u1ee5 t\u1ef1 \u0111\u1ed9ng cho kh\u00e1ch h\u00e0ng trong c\u00e1c k\u00eanh tho\u1ea1i, kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft ng\u1eef c\u1ea3nh, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n v\u00e0 t\u1ed5ng th\u1ec3 t\u01b0\u01a1ng t\u00e1c tr\u00f4i ch\u1ea3y h\u01a1n v\u00e0 gi\u1ed1ng con ng\u01b0\u1eddi h\u01a1n.<\/p><figure id=\"attachment_15846\" aria-describedby=\"caption-attachment-15846\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15846 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi.webp\" alt=\"Voicebot l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"505\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-300x197.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15846\" class=\"wp-caption-text\">Voicebot l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>&nbsp;<\/p><p>Th\u1eadm ch\u00ed c\u00e1c Voicebot th\u1ebf h\u1ec7 m\u1edbi c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, d\u1ef1 \u0111o\u00e1n \u00fd \u0111\u1ecbnh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi. Trong tr\u01b0\u1eddng h\u1ee3p n\u1ebfu g\u1eb7p ph\u1ea3i c\u00e1c c\u00e2u h\u1ecfi ph\u1ee9c t\u1ea1p, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp ph\u00f9 h\u1ee3p nh\u1ea5t, c\u00f9ng v\u1edbi t\u1ea5t c\u1ea3 b\u1ed1i c\u1ea3nh c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n cho \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i.<\/p><p>V\u1edbi nh\u1eefng ti\u1ebfn b\u1ed9 n\u00e0y, Voicebot c\u00f3 th\u1ec3 thay th\u1ebf IVR v\u00e0 h\u1ec7 th\u1ed1ng \u0111i\u1ec1u khi\u1ec3n cu\u1ed9c g\u1ecdi cho h\u00e0ng tr\u0103m doanh nghi\u1ec7p.<\/p><h2><span class=\"ez-toc-section\" id=\"Cach_thuc_hoat_dong_cua_Voicebot_la_gi\"><\/span>C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>V\u1ec1 m\u1eb7t c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng, Voicebot v\u00e0 Chatbot AI \u0111\u00e0m tho\u1ea1i c\u00f3 kh\u00e1 nhi\u1ec1u \u0111i\u1ec3m t\u01b0\u01a1ng \u0111\u1ed3ng. \u0110i\u1ec3m kh\u00e1c l\u00e0 Voicebot k\u1ebft h\u1ee3p th\u00eam 2 b\u01b0\u1edbc quan tr\u1ecdng l\u00e0: nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i t\u1ef1 \u0111\u1ed9ng (Automatic Speech Recognition &#8211; <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/asr-la-gi\/\">ASR<\/a>) v\u00e0 <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i<\/a> (Text to Speech &#8211; TTS).<\/p><p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 chi ti\u1ebft c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Voicebot:<\/p><p><strong>L\u1ec7nh ho\u1eb7c c\u00e2u h\u1ecfi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng:<\/strong> S\u1ef1 t\u01b0\u01a1ng t\u00e1c b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c ng\u01b0\u1eddi d\u00f9ng \u0111\u1eb7t c\u00e2u h\u1ecfi ho\u1eb7c ra l\u1ec7nh cho Voicebot. Giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i n\u00e0y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t truy v\u1ea5n \u0111\u01a1n gi\u1ea3n ho\u1eb7c m\u1ed9t y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p.<\/p><p><strong>Nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i t\u1ef1 \u0111\u1ed9ng (ASR):<\/strong> C\u00f4ng ngh\u1ec7 n\u00e0y d\u1ecbch tin nh\u1eafn \u0111\u01b0\u1ee3c n\u00f3i th\u00e0nh v\u0103n b\u1ea3n. Sau \u0111\u00f3, Voicebot s\u1ebd s\u1eed d\u1ee5ng \u0111\u1ea7u v\u00e0o v\u0103n b\u1ea3n n\u00e0y cho h\u1ec7 th\u1ed1ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLU). \u0110\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a ASR r\u1ea5t quan tr\u1ecdng, \u0111\u1ec3 l\u00e0m n\u1ec1n t\u1ea3ng cho t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo.<\/p><p><strong>Hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLU):<\/strong> NLU gi\u1ea3i m\u00e3 m\u1ee5c \u0111\u00edch c\u1ee7a truy v\u1ea5n v\u00e0 m\u1ecdi tham s\u1ed1 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n, ch\u1eb3ng h\u1ea1n nh\u01b0 ng\u00e0y, v\u1ecb tr\u00ed ho\u1eb7c th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m. C\u00f4ng ngh\u1ec7 n\u00e0y cho ph\u00e9p Voicebot hi\u1ec3u \u0111\u01b0\u1ee3c ng\u1eef c\u1ea3nh v\u00e0 \u00fd ngh\u0129a ng\u1eef ngh\u0129a \u0111\u1eb1ng sau th\u00f4ng tin \u0111\u1ea7u v\u00e0o c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p><figure id=\"attachment_15847\" aria-describedby=\"caption-attachment-15847\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15847 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-0.webp\" alt=\"C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Voicebot l\u00e0 g\u00ec? G\u1ed3m nh\u1eefng b\u01b0\u1edbc n\u00e0o? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"510\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-0.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-0-300x199.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15847\" class=\"wp-caption-text\">C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Voicebot l\u00e0 g\u00ec? G\u1ed3m nh\u1eefng b\u01b0\u1edbc n\u00e0o? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p><strong>Qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i (Dialog Management):<\/strong> Th\u00e0nh ph\u1ea7n n\u00e0y x\u00e1c \u0111\u1ecbnh n\u01a1i l\u1ea5y d\u1eef li\u1ec7u li\u00ean quan \u0111\u1ec3 tr\u1ea3 l\u1eddi truy v\u1ea5n c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng b\u00ean ngo\u00e0i, m\u1ed9t c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c ho\u1eb7c c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh r\u1eb1ng truy v\u1ea5n \u0111\u1ee7 ph\u1ee9c t\u1ea1p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn m\u1ed9t t\u00e1c nh\u00e2n con ng\u01b0\u1eddi.<\/p><p><strong>Sinh v\u0103n b\u1ea3n t\u1ef1 \u0111\u1ed9ng (Natural Language Generation):<\/strong> D\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c truy xu\u1ea5t v\u00e0 s\u1ef1 hi\u1ec3u bi\u1ebft v\u1ec1 m\u1ee5c \u0111\u00edch c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, NLG t\u1ea1o ra ph\u1ea3n h\u1ed3i v\u0103n b\u1ea3n m\u1ea1ch l\u1ea1c. H\u1ec7 th\u1ed1ng xem x\u00e9t t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m d\u1eef li\u1ec7u v\u00e0 ki\u1ebfn th\u1ee9c c\u00f3 s\u1eb5n \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i to\u00e0n di\u1ec7n v\u00e0 ch\u00ednh x\u00e1c.<\/p><p><strong>Chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i (TTS):<\/strong> Cu\u1ed1i c\u00f9ng, v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c t\u1ea1o s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i tr\u1edf l\u1ea1i th\u00e0nh ng\u00f4n ng\u1eef n\u00f3i. TTS c\u0169ng b\u1ed5 sung th\u00eam ng\u1eef \u0111i\u1ec7u v\u00e0 c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m gi\u1ecdng n\u00f3i kh\u00e1c \u0111\u1ec3 n\u00e2ng cao t\u00ednh t\u1ef1 nhi\u00ean c\u1ee7a gi\u1ecdng n\u00f3i.<\/p><h2><span class=\"ez-toc-section\" id=\"Loi_ich_cua_Voicebot_la_gi\"><\/span>L\u1ee3i \u00edch c\u1ee7a Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Voicebot mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch trong h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c trung t\u00e2m li\u00ean l\u1ea1c, t\u1eeb gi\u1ea3m kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean, gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh \u0111\u1ebfn cung c\u1ea5p gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 cho c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Giam_chi_phi_hoat_dong\"><\/span>Gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch quan tr\u1ecdng nh\u1ea5t m\u00e0 Voicebot mang l\u1ea1i cho c\u00e1c trung t\u00e2m li\u00ean l\u1ea1c l\u00e0 gi\u00fap t\u1ed1i \u01b0u h\u00f3a ngu\u1ed3n l\u1ef1c b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u01a1n gi\u1ea3n v\u1edbi kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p c\u1ee7a con ng\u01b0\u1eddi.<\/p><p>\u0110\u1ed3ng th\u1eddi gi\u1ea3i ph\u00f3ng c\u00e1c t\u00e1c nh\u00e2n con ng\u01b0\u1eddi kh\u1ecfi c\u00e1c nhi\u1ec7m v\u1ee5 mang t\u00ednh ch\u1ea5t l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, gi\u00fap h\u1ecd c\u00f3 nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng nhi\u1ec7m v\u1ee5 quan tr\u1ecdng h\u01a1n.<\/p><h3><span class=\"ez-toc-section\" id=\"Mo_rong_quy_mo_mot_cach_de_dang\"><\/span>M\u1edf r\u1ed9ng quy m\u00f4 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Voicebot kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 gi\u1edbi h\u1ea1n n\u00e0o \u0111\u1ed1i v\u1edbi c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng m\u1edf r\u1ed9ng quy m\u00f4 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean nhu c\u1ea7u c\u1ee5 th\u1ec3.<\/p><figure id=\"attachment_15848\" aria-describedby=\"caption-attachment-15848\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15848 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-1.webp\" alt=\"T\u00ecm hi\u1ec3u l\u1ee3i \u00edch c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"682\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-1.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-1-300x266.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15848\" class=\"wp-caption-text\">T\u00ecm hi\u1ec3u l\u1ee3i \u00edch c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Tich_hop_voi_cac_ung_dung_khac\"><\/span>T\u00edch h\u1ee3p v\u1edbi c\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Voicebot t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c c\u00f4ng ngh\u1ec7 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u01b0 qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM), h\u1ec7 th\u1ed1ng ph\u00e2n ph\u1ed1i to\u00e0n c\u1ea7u (GDS) ho\u1eb7c c\u01a1 s\u1edf ki\u1ebfn th\u1ee9c.<\/p><h3><span class=\"ez-toc-section\" id=\"Tu_dong_hoa_qua_trinh_nhan_dang_va_xac_minh\"><\/span>T\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u00e1 tr\u00ecnh nh\u1eadn d\u1ea1ng v\u00e0 x\u00e1c minh<span class=\"ez-toc-section-end\"><\/span><\/h3><p>H\u1ea7u h\u1ebft m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a trung t\u00e2m li\u00ean l\u1ea1c \u0111\u1ec1u b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c t\u1ed5ng \u0111\u00e0i vi\u00ean y\u00eau c\u1ea7u ng\u01b0\u1eddi g\u1ecdi cung c\u1ea5p th\u00f4ng tin c\u1ee5 th\u1ec3 nh\u01b0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ng\u00e0y sinh, c\u0103n c\u01b0\u1edbc c\u00f4ng d\u00e2n,&#8230;.Qu\u00e1 tr\u00ecnh ban \u0111\u1ea7u n\u00e0y chi\u1ebfm r\u1ea5t nhi\u1ec1u th\u1eddi gian c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean v\u00e0 l\u00e0m t\u0103ng th\u00eam chi ph\u00ed t\u01b0\u01a1ng t\u00e1c.<\/p><p>Voicebot t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh nh\u1eadn d\u1ea1ng v\u00e0 x\u00e1c minh b\u1eb1ng c\u00e1ch thu th\u1eadp th\u00f4ng tin li\u00ean quan v\u00e0 cung c\u1ea5p th\u00f4ng tin \u0111\u00f3 cho t\u1ed5ng \u0111\u00e0i vi\u00ean \u0111\u1ec3 s\u1eed d\u1ee5ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Ho_tro_nhan_vien\"><\/span>H\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Voicebot c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 b\u1ed9 ph\u1eadn kh\u00e1ch h\u00e0ng trong su\u1ed1t cu\u1ed9c g\u1ecdi, b\u1eb1ng c\u00e1ch ch\u1ee7 \u0111\u1ed9ng cung c\u1ea5p th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng tr\u00ean m\u1ed9t giao di\u1ec7n duy nh\u1ea5t v\u00e0 ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi, \u0111\u1ec1 xu\u1ea5t h\u00e0nh \u0111\u1ed9ng ti\u1ebfp theo theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p><h3><span class=\"ez-toc-section\" id=\"Ca_nhan_hoa_trai_nghiem_khach_hang\"><\/span>C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Voicebot mang \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p m\u1edbi gi\u00fap c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Nh\u1edd c\u00f4ng ngh\u1ec7 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, Voicebot c\u00f3 th\u1ec3 nhanh ch\u00f3ng x\u00e1c th\u1ef1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0a ra ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p.<\/p><h3><span class=\"ez-toc-section\" id=\"Cung_cap_dich_vu_khach_hang_nhanh_chong\"><\/span>Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Voicebot ho\u1ea1t \u0111\u1ed9ng 24\/7, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn th\u00f4ng tin v\u00e0 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc b\u1ea5t k\u1ef3 l\u00fac n\u00e0o.<\/p><h2><span class=\"ez-toc-section\" id=\"Diem_khac_nhau_giua_Callbot_va_Voicebot_la_gi\"><\/span>\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot v\u00e0 Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>M\u1eb7c d\u00f9 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean c\u00f9ng m\u1ed9t c\u00f4ng ngh\u1ec7 nh\u01b0ng Chatbot v\u00e0 Voicebot kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng tr\u00ean c\u00f9ng m\u1ed9t k\u00eanh. C\u1ee5 th\u1ec3, Voicebot ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng tr\u00ean k\u00eanh tho\u1ea1i. Ng\u01b0\u1ee3c l\u1ea1i Chatbot ho\u1ea1t \u0111\u1ed9ng tr\u00ean k\u00eanh v\u0103n b\u1ea3n v\u00e0 ch\u1ec9 c\u00f3 th\u1ec3 ho\u1ea1t \u0111\u1ed9ng tr\u00ean trang web ho\u1eb7c \u1ee9ng d\u1ee5ng.<\/p><figure id=\"attachment_15849\" aria-describedby=\"caption-attachment-15849\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15849 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-2.webp\" alt=\"\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot, Chatbot v\u00e0 Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"665\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-2.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-2-300x260.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15849\" class=\"wp-caption-text\">\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot, Chatbot v\u00e0 Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Diem_khac_nhau_giua_Callbot_va_Voicebot_la_gi-2\"><\/span>\u0110i\u1ec3m kh\u00e1c nhau gi\u1eefa Callbot v\u00e0 Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/ung-dung-callbot-nganh-ngan-hang\/\">Callbot<\/a> l\u00e0 m\u1ed9t Voicebot chuy\u00ean d\u1ee5ng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh ho\u1eb7c loa ngo\u00e0i \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i, v\u00e0 c\u00f3 th\u1ec3 x\u1eed l\u00fd nhi\u1ec1u thao t\u00e1c \u0111\u01a1n gi\u1ea3n.<\/p><p>M\u1eb7t kh\u00e1c, Voicebot \u0111\u01b0\u1ee3c tri\u1ec3n khai tr\u00ean k\u00eanh \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c Callbot, v\u00e0 th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd to\u00e0n b\u1ed9 cu\u1ed9c h\u1ed9i tho\u1ea1i t\u1eeb \u0111\u1ea7u \u0111\u1ebfn cu\u1ed1i.<\/p><h2><span class=\"ez-toc-section\" id=\"Ung_dung_cua_Voicebot_la_gi\"><\/span>\u1ee8ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Voicebot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u1eadp tr\u00ecnh \u0111\u1ec3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi tr\u00ean website ho\u1eb7c th\u1ef1c hi\u1ec7n cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u1ee8ng d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a Voicebot l\u00e0 trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3 Voicebot c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p><figure id=\"attachment_15850\" aria-describedby=\"caption-attachment-15850\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-15850 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-3.webp\" alt=\"C\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)\" width=\"768\" height=\"533\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-3.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2023\/11\/voicebot-la-gi-3-300x208.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-15850\" class=\"wp-caption-text\">C\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a Voicebot l\u00e0 g\u00ec? (Ngu\u1ed3n: Freepik)<\/figcaption><\/figure><p>Voicebot c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec1u nhi\u1ec7m v\u1ee5 kh\u00e1c nhau, bao g\u1ed3m:<\/p><ul><li>Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i<\/li><li>\u0110\u1eb7t l\u1ecbch h\u1eb9n<\/li><li>Ki\u1ec3m tra th\u00f4ng tin th\u1eddi ti\u1ebft<\/li><li>\u0110\u1eb7t b\u00e1o th\u1ee9c<\/li><li>Nh\u1eadn ch\u1ec9 \u0111\u01b0\u1eddng,&#8230;.<\/li><\/ul><p>Tr\u00ean \u0111\u00e2y l\u00e0 to\u00e0n b\u1ed9 th\u00f4ng tin v\u1ec1 Voicebot l\u00e0 g\u00ec? \u1ee8ng d\u1ee5ng c\u1ea3u Voicebot l\u00e0 g\u00ec? Ngo\u00e0i ra b\u1ea1n \u0111\u1ecdc c\u00f3 th\u1ec3 tham kh\u1ea3o th\u00eam m\u1ed9t s\u1ed1 b\u00e0i vi\u1ebft \u0111\u00e3 c\u00f3 \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/voice-biometrics-la-gi\/\">Voice Biometrics<\/a> l\u00e0 g\u00ec nh\u00e9.<\/p><ul><li><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cong-cu-content-ai\/\">5 c\u00f4ng c\u1ee5 Content AI t\u1ed1t nh\u1ea5t d\u00e2n marketing kh\u00f4ng n\u00ean b\u1ecf qua<\/a><\/li><li><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cach-su-dung-callbot\/\">C\u00e1ch s\u1eed d\u1ee5ng callbot hi\u1ec7u qu\u1ea3 v\u1edbi Vbee AI Callbot<\/a><\/li><li><a href=\"https:\/\/vbee.vn\/blog\/ai\/\">Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI l\u00e0 g\u00ec? 5 s\u1ef1 th\u1eadt th\u00fa v\u1ecb v\u1ec1 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o AI<\/a><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ra \u0111\u1eddi v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a AI, NLP v\u00e0 c\u00f4ng ngh\u1ec7 nh\u1eadn d\u1ea1ng gi\u1ecdng n\u00f3i, Voicebot ng\u00e0y c\u00e0ng ho\u00e0n thi\u1ec7n h\u01a1n v\u00e0 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u l\u0129nh v\u1ef1c v\u00e0 ng\u00e0nh ngh\u1ec1. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y Vbee s\u1ebd chia s\u1ebb cho b\u1ea1n th\u00eam m\u1ed9t s\u1ed1 th\u00f4ng tin \u0111\u1ec3 hi\u1ec3u h\u01a1n&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-5129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se"],"_links":{"self":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/5129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/comments?post=5129"}],"version-history":[{"count":17,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/5129\/revisions"}],"predecessor-version":[{"id":28351,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/5129\/revisions\/28351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media\/15851"}],"wp:attachment":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media?parent=5129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/categories?post=5129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/tags?post=5129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}