{"id":8195,"date":"2025-08-15T09:10:05","date_gmt":"2025-08-15T02:10:05","guid":{"rendered":"https:\/\/vbee.vn\/blog\/?p=8195"},"modified":"2025-12-27T17:54:38","modified_gmt":"2025-12-27T10:54:38","slug":"tao-kich-ban-ivr","status":"publish","type":"post","link":"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/","title":{"rendered":"C\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR \u1ee9ng d\u1ee5ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung ch\u00ednh<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Kich_ban_IVR_la_gi\" >K\u1ecbch b\u1ea3n IVR l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Tai_sao_can_phai_tao_kich_ban_IVR\" >T\u1ea1i sao c\u1ea7n ph\u1ea3i t\u1ea1o k\u1ecbch b\u1ea3n IVR?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Cac_nguyen_tac_huu_ich_nhat_de_tao_kich_ban_IVR\" >C\u00e1c nguy\u00ean t\u1eafc h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Huong_dan_tao_kich_ban_IVR_chuyen_nghiep_ung_dung_cao\" >H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR chuy\u00ean nghi\u1ec7p \u1ee9ng d\u1ee5ng cao<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Buoc_1_Xac_dinh_va_thiet_lap_thoi_gian_lam_viec\" >B\u01b0\u1edbc 1. X\u00e1c \u0111\u1ecbnh v\u00e0 thi\u1ebft l\u1eadp th\u1eddi gian l\u00e0m vi\u1ec7c<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Buoc_2_Tao_kich_ban_IVR_cho_tung_khung_gio\" >B\u01b0\u1edbc 2. T\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1eebng khung gi\u1edd<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Mot_so_sai_lam_khi_tao_kich_ban_IVR_can_tranh\" >M\u1ed9t s\u1ed1 sai l\u1ea7m khi t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u1ea7n tr\u00e1nh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Mot_so_vi_du_cu_the_ve_kich_ban_IVR\" >M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 k\u1ecbch b\u1ea3n IVR\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Mau_tao_kich_ban_IVR_cham_soc_khach_hang\" >M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Mau_tao_kich_ban_IVR_dat_lich_hen\" >M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u1eb7t l\u1ecbch h\u1eb9n\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Kich_ban_ho_tro_ky_thuat\" >K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Mau_tao_kich_ban_IVR_chuyen_cuoc_goi\" >M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR chuy\u1ec3n cu\u1ed9c g\u1ecdi<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Kich_ban_ho_tro_ngoai_gio\" >K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 ngo\u00e0i gi\u1edd<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/vbee.vn\/blog\/chia-se\/tao-kich-ban-ivr\/#Vbee_AICall_%E2%80%93_giai_phap_goi_tu_dong_uu_viet_dua_tren_kich_ban_IVR\" >Vbee AICall \u2013 gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng \u01b0u vi\u1ec7t d\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n IVR<\/a><\/li><\/ul><\/nav><\/div><p><strong>Xu h\u01b0\u1edbng s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng gia t\u0103ng. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i t\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u1ec3 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p nh\u1ea5t? C\u00f9ng Vbee AIVoice t\u00ecm hi\u1ec3u ngay nh\u00e9.<\/strong><\/p><p style=\"text-align: center;\"><p><iframe style=\"position: relative; top: 0px; border: none;\" title=\"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng\" src=\"https:\/\/vbee.vn\/demo\" width=\"100%\" height=\"320\"><\/iframe><\/p><h2><span class=\"ez-toc-section\" id=\"Kich_ban_IVR_la_gi\"><\/span>K\u1ecbch b\u1ea3n IVR l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>K\u1ecbch b\u1ea3n IVR l\u00e0 m\u1ed9t b\u1ea3n n\u1ed9i dung bao g\u1ed3m l\u1eddi ch\u00e0o v\u00e0 nh\u1eefng th\u00f4ng tin \u0111i\u1ec1u h\u01b0\u1edbng \u0111\u1ec3 h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u1eb1m h\u01b0\u1edbng d\u1eabn thao t\u00e1c ph\u00f9 h\u1ee3p, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p><figure id=\"attachment_16159\" aria-describedby=\"caption-attachment-16159\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16159 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-9.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-9.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-9-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16159\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n IVR bao g\u1ed3m l\u1eddi ch\u00e0o v\u00e0 nh\u1eefng th\u00f4ng tin h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u00ecm ki\u1ebfm s\u1ef1 gi\u00fap \u0111\u1ee1. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Tai_sao_can_phai_tao_kich_ban_IVR\"><\/span>T\u1ea1i sao c\u1ea7n ph\u1ea3i t\u1ea1o k\u1ecbch b\u1ea3n IVR?<span class=\"ez-toc-section-end\"><\/span><\/h2><p>V\u00ec IVR l\u00e0 h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng n\u00ean vi\u1ec7c t\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ec3 c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng khi kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c qua \u0111i\u1ec7n tho\u1ea1i. C\u1ee5 th\u1ec3, nh\u1edd c\u00f3 k\u1ecbch b\u1ea3n \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp v\u00e0 c\u00e0i \u0111\u1eb7t s\u1eb5n, doanh nghi\u1ec7p s\u1ebd:<\/p><ul><li>N\u1eafm b\u1eaft ch\u00ednh x\u00e1c nhu c\u1ea7u kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u h\u01b0\u1edbng, h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng theo \u0111\u00fang nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/li><li>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, thu\u1eadn l\u1ee3i m\u00e0 kh\u00f4ng m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian ch\u1edd \u0111\u1ee3i.<\/li><li>C\u00e1 nh\u00e2n h\u00f3a cu\u1ed9c g\u1ecdi v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng qua c\u00e1c n\u1ed9i dung k\u1ecbch b\u1ea3n t\u01b0\u01a1ng t\u00e1c kh\u00e1c nhau.<\/li><li>N\u00e2ng cao kh\u1ea3 n\u0103ng nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u, t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Qua \u0111\u00f3, g\u00f3p ph\u1ea7n \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau v\u1ec1 doanh thu v\u00e0 l\u1ee3i nhu\u1eadn.<\/li><\/ul><figure id=\"attachment_16158\" aria-describedby=\"caption-attachment-16158\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16158 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-8.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"768\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-8.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-8-300x300.webp 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-8-150x150.webp 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16158\" class=\"wp-caption-text\">T\u1ea1o k\u1ecbch b\u1ea3n IVR s\u1ebd gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Cac_nguyen_tac_huu_ich_nhat_de_tao_kich_ban_IVR\"><\/span>C\u00e1c nguy\u00ean t\u1eafc h\u1eefu \u00edch nh\u1ea5t \u0111\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Khi t\u1ea1o k\u1ecbch b\u1ea3n IVR, h\u00e3y ghi nh\u1edb c\u00e1c nguy\u00ean t\u1eafc sau.<\/p><ul><li>X\u00e2y d\u1ef1ng \u0111\u01a1n gi\u1ea3n: Tr\u00e1nh ng\u00f4n ng\u1eef ph\u1ee9c t\u1ea1p v\u00e0 cung c\u1ea5p c\u00e1c l\u1ef1a ch\u1ecdn r\u00f5 r\u00e0ng, ng\u1eafn g\u1ecdn. Gi\u1edbi h\u1ea1n c\u1ea3 c\u00e1c t\u00f9y ch\u1ecdn menu v\u00e0 s\u1ed1 l\u01b0\u1ee3ng c\u00e2u h\u1ecfi m\u00e0 IVR. M\u1eb7c d\u00f9 k\u1ecbch b\u1ea3n IVR c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u l\u1edbp nh\u01b0ng ng\u01b0\u1eddi g\u1ecdi r\u1ea5t d\u1ec5 b\u1ecb l\u1ea1c l\u1ed1i v\u00e0 th\u1ea5t v\u1ecdng v\u00ec c\u00f3 qu\u00e1 nhi\u1ec1u l\u1ef1a ch\u1ecdn. T\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng.<\/li><li>Th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng: Kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft c\u00e1ch s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng IVR. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i c\u00f3 t\u00f9y ch\u1ecdn \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111i\u1ec1u h\u01b0\u1edbng qua l\u1ea1i th\u00f4ng qua c\u00e1c t\u00f9y ch\u1ecdn. Bao g\u1ed3m c\u00e1ch \u0111\u1ec3 ng\u01b0\u1eddi g\u1ecdi quay l\u1ea1i menu tr\u01b0\u1edbc ho\u1eb7c l\u1eb7p l\u1ea1i c\u00e1c t\u00f9y ch\u1ecdn.<\/li><li>T\u00edch c\u1ef1c tri\u1ec3n khai th\u1eed nghi\u1ec7m:\u00a0B\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t k\u1ecbch b\u1ea3n IVR c\u01a1 b\u1ea3n v\u00e0 c\u00e1c thay \u0111\u1ed5i trong th\u1eed nghi\u1ec7m \u0111\u1ec3 t\u00ecm ra \u0111i\u1ec1u g\u00ec hi\u1ec7u qu\u1ea3 nh\u1ea5t. H\u00e3y th\u1eed nh\u1eefng l\u1ef1a ch\u1ecdn t\u1eeb kh\u00e1c nhau, \u0111\u1ed9 d\u00e0i l\u1eddi nh\u1eafc v\u00e0 th\u1ee9 t\u1ef1 t\u00f9y ch\u1ecdn menu. Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh cho ph\u00f9 h\u1ee3p.<\/li><li>Li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n v\u00e0 c\u1eadp nh\u1eadt: H\u00e3y nh\u1edb r\u1eb1ng, vi\u1ec7c cung c\u1ea5p th\u00f4ng tin ch\u00ednh x\u00e1c l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u1ea5t c\u1ea7n xem x\u00e9t khi tri\u1ec3n khai h\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i IVR. Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt menu IVR c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng cao.<\/li><\/ul><figure id=\"attachment_16156\" aria-describedby=\"caption-attachment-16156\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16156 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-6.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-6.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-6-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16156\" class=\"wp-caption-text\">Khi t\u1ea1o k\u1ecbch b\u1ea3n IVR, h\u00e3y ch\u00fa \u00fd x\u00e2y d\u1ef1ng n\u1ed9i dung \u0111\u01a1n gi\u1ea3n v\u00e0 g\u1ea7n g\u0169i v\u1edbi kh\u00e1ch h\u00e0ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Huong_dan_tao_kich_ban_IVR_chuyen_nghiep_ung_dung_cao\"><\/span>H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR chuy\u00ean nghi\u1ec7p \u1ee9ng d\u1ee5ng cao<span class=\"ez-toc-section-end\"><\/span><\/h2><p>\u0110\u1ec3 t\u1ea1o k\u1ecbch b\u1ea3n IVR m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u, ch\u00ednh x\u00e1c, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o h\u01b0\u1edbng d\u1eabn sau:<\/p><h3><span class=\"ez-toc-section\" id=\"Buoc_1_Xac_dinh_va_thiet_lap_thoi_gian_lam_viec\"><\/span>B\u01b0\u1edbc 1. X\u00e1c \u0111\u1ecbnh v\u00e0 thi\u1ebft l\u1eadp th\u1eddi gian l\u00e0m vi\u1ec7c<span class=\"ez-toc-section-end\"><\/span><\/h3><p>\u0110i\u1ec1u \u0111\u1ea7u ti\u00ean b\u1ea1n c\u1ea7n l\u00e0m tr\u01b0\u1edbc khi t\u1ea1o k\u1ecbch b\u1ea3n IVR, \u0111\u00f3 l\u00e0 x\u00e1c \u0111\u1ecbnh th\u1eddi gian l\u00e0m vi\u1ec7c v\u00e0 c\u00e0i \u0111\u1eb7t c\u00e1c m\u1ed1c th\u1eddi gian n\u00e0y tr\u00ean h\u1ec7 th\u1ed1ng. V\u00ed d\u1ee5, th\u1eddi gian l\u00e0m vi\u1ec7c t\u1eeb 8h00 \u0111\u1ebfn 12h00 v\u00e0 14h00 \u0111\u1ebfn 17h00 v\u00e0 th\u1eddi gian ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c l\u00e0 c\u00e1c khung th\u1eddi gian c\u00f2n l\u1ea1i. Vi\u1ec7c thi\u1ebft l\u1eadp n\u00e0y s\u1ebd gi\u00fap h\u1ec7 th\u1ed1ng \u0111\u01b0a ra n\u1ed9i dung l\u1eddi ch\u00e0o ph\u00f9 h\u1ee3p trong t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3.<\/p><h3><span class=\"ez-toc-section\" id=\"Buoc_2_Tao_kich_ban_IVR_cho_tung_khung_gio\"><\/span>B\u01b0\u1edbc 2. T\u1ea1o k\u1ecbch b\u1ea3n IVR cho t\u1eebng khung gi\u1edd<span class=\"ez-toc-section-end\"><\/span><\/h3><p>V\u1edbi hai kho\u1ea3ng th\u1eddi gian kh\u00e1c nhau, b\u1ea1n s\u1ebd ph\u1ea3i t\u1ea1o k\u1ecbch b\u1ea3n IVR kh\u00e1c nhau. C\u1ee5 th\u1ec3:<\/p><p><strong>T\u1ea1o k\u1ecbch b\u1ea3n IVR cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c<\/strong><\/p><p>V\u00ed d\u1ee5: C\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean h\u1ec7 \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u1ee7a <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">Vbee<\/a>. Gi\u1edd l\u00e0m vi\u1ec7c c\u1ee7a Vbee b\u1eaft \u0111\u1ea7u t\u1eeb 8h00 \u0111\u1ebfn 12h00 v\u00e0 t\u1eeb 14h00 \u0111\u1ebfn 17h00 c\u00e1c ng\u00e0y t\u1eeb th\u1ee9 2 \u0111\u1ebfn th\u1ee9 7 h\u00e0ng tu\u1ea7n. Vui l\u00f2ng truy c\u1eadp v\u00e0o website vbee.vn \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3. Xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n.<\/p><figure id=\"attachment_16152\" aria-describedby=\"caption-attachment-16152\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16152 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-2.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"512\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-2.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-2-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16152\" class=\"wp-caption-text\">V\u1edbi khung gi\u1edd ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau, b\u1ea1n n\u00ean t\u1ea1o k\u1ecbch b\u1ea3n IVR kh\u00e1c nhau. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><p><strong>T\u1ea1o k\u1ecbch b\u1ea3n IVR cho c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn trong gi\u1edd l\u00e0m vi\u1ec7c<\/strong><\/p><p>V\u00ed d\u1ee5: C\u1ea3m \u01a1n qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 li\u00ean h\u1ec7 \u0111\u1ebfn t\u1ed5ng \u0111\u00e0i c\u1ee7a Vbee. \u0110\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n v\u1ec1 s\u1ea3n ph\u1ea9m, vui l\u00f2ng nh\u1ea5n ph\u00edm 1, \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u1ec1 k\u1ef9 thu\u1eadt, vui l\u00f2ng nh\u1ea5n ph\u00edm 2 v\u00e0 \u0111\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin khuy\u1ebfn m\u00e3i, nh\u1ea5n ph\u00edm 3&#8230;<\/p><p>Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng nh\u1ea5n ph\u00edm 2, cu\u1ed9c g\u1ecdi s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n v\u00e0o h\u00e0ng \u0111\u1ee3i \u0111\u1ec3 ch\u1edd \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean ti\u1ebfp nh\u1eadn. V\u00e0 trong l\u00fac ch\u1edd \u0111\u1ee3i n\u00e0y, h\u1ec7 th\u1ed1ng s\u1ebd ph\u00e1t ra c\u00e2u ch\u00e0o t\u1ef1 \u0111\u1ed9ng: Xin qu\u00fd kh\u00e1ch vui l\u00f2ng ch\u1edd trong gi\u00e2y l\u00e1t, cu\u1ed9c g\u1ecdi \u0111ang \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn t\u01b0 v\u1ea5n vi\u00ean. L\u01b0u \u00fd, cu\u1ed9c g\u1ecdi c\u1ee7a qu\u00fd kh\u00e1ch s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh ghi \u00e2m nh\u1eb1m gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5. Xin ch\u00e2n th\u00e0nh c\u1ea3m \u01a1n.<\/p><p>Ngo\u00e0i nh\u1eefng n\u1ed9i dung \u0111i\u1ec1u h\u01b0\u1edbng theo nhu c\u1ea7u, doanh nghi\u1ec7p c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp th\u00eam ph\u00edm t\u01b0\u01a1ng t\u00e1c khi kh\u00e1ch ch\u1ecdn nh\u1ea7m IVR. V\u00ed d\u1ee5: Vui l\u00f2ng nh\u1ea5n ph\u00edm 5 \u0111\u1ec3 quay l\u1ea1i menu ch\u00ednh.<\/p><p>V\u1edbi nh\u1eefng cu\u1ed9c g\u1ecdi m\u00e0 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n trong h\u00e0ng ch\u1edd r\u1ea3nh, chu\u00f4ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed5 \u0111\u1ebfn m\u00e1y c\u1ee7a h\u1ecd theo c\u00e0i \u0111\u1eb7t trong h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i \u1ea3o. C\u00f2n n\u1ebfu nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n b\u1eadn, h\u1ec7 th\u1ed1ng s\u1ebd \u0111\u01b0a ra l\u1eddi th\u00f4ng b\u00e1o: T\u1ea5t c\u1ea3 c\u00e1c t\u1ed5ng \u0111\u00e0i vi\u00ean hi\u1ec7n \u0111\u1ec1u \u0111ang b\u1eadn, qu\u00fd kh\u00e1ch vui l\u00f2ng ch\u1edd trong gi\u00e2y l\u00e1t ho\u1eb7c nh\u1ea5n ph\u00edm 9 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ngay.<\/p><h2><span class=\"ez-toc-section\" id=\"Mot_so_sai_lam_khi_tao_kich_ban_IVR_can_tranh\"><\/span>M\u1ed9t s\u1ed1 sai l\u1ea7m khi t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u1ea7n tr\u00e1nh<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Trong qu\u00e1 tr\u00ecnh t\u1ea1o k\u1ecbch b\u1ea3n IVR, b\u1ea1n n\u00ean tr\u00e1nh m\u1ed9t s\u1ed1 l\u1ed7i sau:<\/p><ul><li>\u0110\u01b0a ra qu\u00e1 nhi\u1ec1u l\u1ef1a ch\u1ecdn trong menu khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y hoang mang, b\u1ed1i r\u1ed1i v\u00e0 g\u1eb7p kh\u00f3 kh\u0103n khi ch\u1ecdn l\u1ef1a.<\/li><li>Kh\u00f4ng s\u1eafp x\u1ebfp gi\u1ea3i ph\u00e1p theo th\u1ee9 t\u1ef1 t\u1ed1i \u01b0u khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u v\u00e0 m\u1ea5t nhi\u1ec1u chi ph\u00ed c\u01b0\u1edbc g\u1ecdi.<\/li><li>\u0110\u1eb7t v\u1ecb tr\u00ed cung c\u1ea5p th\u00f4ng tin khuy\u1ebfn m\u00e3i kh\u00f4ng ph\u00f9 h\u1ee3p, thay v\u00ec \u0111\u1eb7t \u1edf \u0111\u1ea7u cu\u1ed9c g\u1ecdi, h\u00e3y ph\u00e1t v\u00e0o th\u1eddi \u0111i\u1ec3m ch\u1edd n\u1ed1i m\u00e1y v\u1edbi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n.<\/li><li>T\u1ea1o k\u1ecbch b\u1ea3n IVR nh\u01b0ng kh\u00f4ng c\u1eadp nh\u1eadt li\u00ean t\u1ee5c \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi xu th\u1ebf, nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li><li>Gi\u1ecdng \u0111\u1ecdc k\u1ecbch b\u1ea3n kh\u00f4ng chuy\u00ean nghi\u1ec7p, v\u00ed d\u1ee5 nh\u01b0 gi\u1ecdng qu\u00e1 nh\u1ecf ho\u1eb7c qu\u00e1 to, \u00e2m thanh r\u00e8, t\u1ea1p \u00e2m\u2026 Do \u0111\u00f3, \u0111\u1ec3 kh\u1eafc ph\u1ee5c \u0111i\u1ec1u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm \u0111\u1ebfn c\u00e1c c\u00f4ng c\u1ee5 t\u1ea1o cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng v\u1edbi <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/vbee.vn\">gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o<\/a>.<\/li><\/ul><figure id=\"attachment_16151\" aria-describedby=\"caption-attachment-16151\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16151 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-1.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"768\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-1.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-1-300x300.webp 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-1-150x150.webp 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16151\" class=\"wp-caption-text\">Khi t\u1ea1o k\u1ecbch b\u1ea3n IVR, b\u1ea1n n\u00ean tr\u00e1nh \u0111\u01b0a ra qu\u00e1 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ed1i r\u1ed1i. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h2><span class=\"ez-toc-section\" id=\"Mot_so_vi_du_cu_the_ve_kich_ban_IVR\"><\/span>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 k\u1ecbch b\u1ea3n IVR\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h2><p>N\u1ebfu b\u1ea1n \u0111ang c\u00f3 k\u1ebf ho\u1ea1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR th\u00ec d\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1eabu \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o:\u00a0<\/p><h3><span class=\"ez-toc-section\" id=\"Mau_tao_kich_ban_IVR_cham_soc_khach_hang\"><\/span>M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Xin ch\u00e0o v\u00e0 c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i [t\u00ean c\u00f4ng ty].<\/p><p>\u0110\u1ec3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap v\u1ec1 \u0111\u01a1n h\u00e0ng hi\u1ec7n c\u00f3, h\u00e3y nh\u1ea5n ph\u00edm 1.<\/p><p>N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, h\u00e3y nh\u1ea5n ph\u00edm 2.<\/p><p>\u0110\u1ec3 h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i, h\u00e3y nh\u1ea5n ph\u00edm 3.<\/p><p>\u0110\u1ed1i v\u1edbi c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn thanh to\u00e1n v\u00e0 t\u00e0i kho\u1ea3n, h\u00e3y nh\u1ea5n ph\u00edm 4.<\/p><p>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn v\u00e0 li\u00ean h\u1ec7 v\u1edbi [t\u00ean c\u00f4ng ty].<\/p><figure id=\"attachment_16155\" aria-describedby=\"caption-attachment-16155\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16155 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-5.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"768\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-5.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-5-300x300.webp 300w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-5-150x150.webp 150w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16155\" class=\"wp-caption-text\">T\u1ea1o k\u1ecbch b\u1ea3n IVR ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft cho m\u1ecdi doanh nghi\u1ec7p. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Mau_tao_kich_ban_IVR_dat_lich_hen\"><\/span>M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u1eb7t l\u1ecbch h\u1eb9n\u00a0<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Xin ch\u00e0o v\u00e0 c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i [t\u00ean c\u00f4ng ty].<\/p><p>\u0110\u1ed1i v\u1edbi cu\u1ed9c h\u1eb9n m\u1edbi, nh\u1ea5n ph\u00edm 1. \u0110\u1ec3 l\u00ean l\u1ecbch l\u1ea1i ho\u1eb7c h\u1ee7y cu\u1ed9c h\u1eb9n hi\u1ec7n t\u1ea1i, nh\u1ea5n ph\u00edm 2. \u0110\u1ec3 x\u00e1c nh\u1eadn cu\u1ed9c h\u1eb9n hi\u1ec7n t\u1ea1i, nh\u1ea5n ph\u00edm 3. \u0110\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, nh\u1ea5n ph\u00edm 4.<\/p><p>\u0110\u1ec3 l\u1eb7p l\u1ea1i menu n\u00e0y, nh\u1ea5n ph\u00edm 9. \u0110\u1ed1i v\u1edbi c\u00e1c y\u00eau c\u1ea7u kh\u00e1c, nh\u1ea5n ph\u00edm 0 \u0111\u1ec3 quay l\u1ea1i menu ch\u00ednh.<\/p><p>K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 tra c\u1ee9u t\u00e0i kho\u1ea3n v\u00e0 th\u00f4ng tin thanh to\u00e1n<\/p><p>Xin ch\u00e0o v\u00e0 c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i [t\u00ean c\u00f4ng ty].<\/p><p>Xin l\u01b0u \u00fd r\u1eb1ng cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ghi \u00e2m nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u00e0o t\u1ea1o v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/p><p>\u0110\u1ec3 bi\u1ebft th\u00f4ng tin t\u00e0i kho\u1ea3n v\u00e0 thanh to\u00e1n, h\u00e3y nh\u1ea5n ph\u00edm 1. N\u1ebfu b\u1ea1n mu\u1ed1n thanh to\u00e1n, h\u00e3y nh\u1ea5n ph\u00edm 2. \u0110\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u00e3y nh\u1ea5n ph\u00edm 3.<\/p><p>\u0110\u1ec3 l\u1eb7p l\u1ea1i c\u00e1c t\u00f9y ch\u1ecdn menu n\u00e0y, h\u00e3y nh\u1ea5n 9. \u0110\u1ec3 quay l\u1ea1i menu ch\u00ednh, h\u00e3y nh\u1ea5n 0.<\/p><h3><span class=\"ez-toc-section\" id=\"Kich_ban_ho_tro_ky_thuat\"><\/span>K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Xin ch\u00e0o v\u00e0 c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i [t\u00ean c\u00f4ng ty].<\/p><p>N\u1ebfu b\u1ea1n \u0111ang g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt v\u1edbi thi\u1ebft b\u1ecb ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, h\u00e3y nh\u1ea5n ph\u00edm 1.<\/p><p>\u0110\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 k\u1ebft n\u1ed1i internet, h\u00e3y nh\u1ea5n 2.<\/p><p>N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 v\u1ec1 \u0111\u01a1n h\u00e0ng g\u1ea7n \u0111\u00e2y ho\u1eb7c mu\u1ed1n t\u1ea1o \u0111\u01a1n h\u00e0ng m\u1edbi, h\u00e3y nh\u1ea5n ph\u00edm 3.<\/p><p>\u0110\u1ec3 n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi m\u1ed9t trong nh\u1eefng chuy\u00ean gia h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt c\u1ee7a ch\u00fang t\u00f4i, h\u00e3y nh\u1ea5n ph\u00edm 0 b\u1ea5t k\u1ef3 l\u00fac n\u00e0o.<\/p><p>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn v\u00e0 li\u00ean h\u1ec7 v\u1edbi [t\u00ean c\u00f4ng ty].<\/p><h3><span class=\"ez-toc-section\" id=\"Mau_tao_kich_ban_IVR_chuyen_cuoc_goi\"><\/span>M\u1eabu t\u1ea1o k\u1ecbch b\u1ea3n IVR chuy\u1ec3n cu\u1ed9c g\u1ecdi<span class=\"ez-toc-section-end\"><\/span><\/h3><p>\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o cung c\u1ea5p cho b\u1ea1n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3, ch\u00fang t\u00f4i s\u1ebd k\u1ebft n\u1ed1i b\u1ea1n v\u1edbi nh\u00e2n vi\u00ean ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c nhu c\u1ea7u c\u1ee7a b\u1ea1n.<\/p><p>Vui l\u00f2ng gi\u1eef m\u00e1y trong khi ch\u00fang t\u00f4i chuy\u1ec3n cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n. Qu\u00e1 tr\u00ecnh c\u00f3 th\u1ec3 m\u1ea5t m\u1ed9t v\u00e0i gi\u00e2y. Mong b\u1ea1n th\u00f4ng c\u1ea3m.<\/p><p>C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn v\u00e0 li\u00ean h\u1ec7 v\u1edbi [t\u00ean c\u00f4ng ty].<\/p><figure id=\"attachment_16154\" aria-describedby=\"caption-attachment-16154\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16154 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-4.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"490\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-4.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-4-300x191.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16154\" class=\"wp-caption-text\">K\u1ecbch b\u1ea3n IVR chuy\u1ec3n cu\u1ed9c g\u1ecdi c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ecbch b\u1ea3n doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd x\u00e2y d\u1ef1ng. (Ngu\u1ed3n: freepik.com)<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Kich_ban_ho_tro_ngoai_gio\"><\/span>K\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 ngo\u00e0i gi\u1edd<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Xin ch\u00e0o v\u00e0 c\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 g\u1ecdi \u0111\u1ebfn [t\u00ean c\u00f4ng ty]. B\u1ea1n \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c. Ch\u00fang t\u00f4i hi\u1ec7n \u0111ang \u0111\u00f3ng c\u1eeda.<\/p><p>Gi\u1edd ho\u1ea1t \u0111\u1ed9ng ti\u00eau chu\u1ea9n c\u1ee7a ch\u00fang t\u00f4i l\u00e0 t\u1eeb [th\u1eddi gian b\u1eaft \u0111\u1ea7u] \u0111\u1ebfn [th\u1eddi gian k\u1ebft th\u00fac], [c\u00e1c ng\u00e0y trong tu\u1ea7n].<\/p><p>N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt ngay l\u1eadp t\u1ee9c, vui l\u00f2ng truy c\u1eadp trung t\u00e2m tr\u1ee3 gi\u00fap tr\u1ef1c tuy\u1ebfn c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i [trang web c\u00f4ng ty], n\u01a1i b\u1ea1n s\u1ebd t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1.<\/p><p>\u0110\u1ed1i v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c y\u00eau c\u1ea7u kh\u00e1c ho\u1eb7c \u0111\u1ec3 l\u1ea1i th\u01b0 tho\u1ea1i, vui l\u00f2ng nh\u1ea5n s\u1ed1 1.<\/p><p>Ch\u00fang t\u00f4i s\u1ebd h\u1ed7 tr\u1ee3 b\u1ea1n ngay khi ch\u00fang t\u00f4i tr\u1edf l\u1ea1i l\u00e0m vi\u1ec7c. C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 l\u1ef1a ch\u1ecdn v\u00e0 li\u00ean h\u1ec7 v\u1edbi [t\u00ean c\u00f4ng ty].<\/p><h2><span class=\"ez-toc-section\" id=\"Vbee_AICall_%E2%80%93_giai_phap_goi_tu_dong_uu_viet_dua_tren_kich_ban_IVR\"><\/span>Vbee AICall \u2013 gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng \u01b0u vi\u1ec7t d\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n IVR<span class=\"ez-toc-section-end\"><\/span><\/h2><p><a href=\"https:\/\/vbee.ai\/aicall\" rel=\"nofollow noopener\" target=\"_blank\"><strong>Vbee AICall<\/strong><\/a> l\u00e0 gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng v\u00e0 cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c b\u1eb1ng ph\u00edm b\u1ea5m (IVR) d\u1ef1a tr\u00ean nh\u1eefng k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp, c\u00e0i \u0111\u1eb7t s\u1eb5n. Nh\u1edd \u0111\u00f3, m\u1ecdi quy tr\u00ecnh <a href=\"https:\/\/vbee.vn\/blog\/usecase\/ai-trong-cham-soc-khach-hang\/\">ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> \u0111\u1ec1u \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a, kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tong-dai-call-center\/\">t\u1ed5ng \u0111\u00e0i Call Center<\/a>. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m \u0111\u1ebfn 50% chi ph\u00ed nh\u00e2n l\u1ef1c.<\/p><p>\u0110\u1eb7c bi\u1ec7t, v\u1edbi kh\u1ea3 n\u0103ng ho\u1ea1t \u0111\u1ed9ng 24\/7, Vbee AICall Cloud s\u1ebd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh nh\u1ea5t, khi\u1ebfn cho kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ed3ng \u0111\u1ec1u v\u00e0 gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi nh\u1ee1. \u0110\u1ed3ng th\u1eddi ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng t\u1ef1 \u0111\u1ed9ng v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t sale.<\/p><figure id=\"attachment_16153\" aria-describedby=\"caption-attachment-16153\" style=\"width: 768px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-16153 size-full\" src=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-3.webp\" alt=\"t\u1ea1o k\u1ecbch b\u1ea3n IVR\" width=\"768\" height=\"373\" title=\"\" srcset=\"https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-3.webp 768w, https:\/\/vbee.vn\/blog\/wp-content\/uploads\/2024\/05\/tao-kich-ban-ivr-3-300x146.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><figcaption id=\"caption-attachment-16153\" class=\"wp-caption-text\">Vbee AICall Cloud l\u00e0 gi\u1ea3i ph\u00e1p g\u1ecdi t\u1ef1 \u0111\u1ed9ng \u01b0u vi\u1ec7t d\u1ef1a tr\u00ean k\u1ecbch b\u1ea3n IVR d\u00e0nh cho doanh nghi\u1ec7p hi\u1ec7n nay. (Ngu\u1ed3n: vbee.vn)<\/figcaption><\/figure><p style=\"text-align: center;\"><button translate=\"no\" class=\"btg-button btg-button-2\" data-btnid=\"2\" id=\"VN_POSTCTA\" data-url=\"https:\/\/vbee.vn\/register?utm_source=BL&amp;utm_medium=REF&amp;utm_term=ID2&amp;utm_campaign=INT_UNK_CTA_UNK_UNK_A_VN_S_UNK_UNK\" data-action=\"link\" data-target=\"_self\">D\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<span class=\" btg-icon \"><\/span><\/button><p>Hi\u1ec7n nay, Vbee AICall Cloud hi\u1ec7n nay c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn \u01b0u vi\u1ec7t c\u1ee7a c\u00e1c doanh nghi\u1ec7p b\u1edfi nh\u1eefng t\u00ednh n\u0103ng h\u1eefu \u00edch \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p nh\u01b0:<\/p><ul><li>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng gi\u1ecdng n\u00f3i nh\u00e2n t\u1ea1o \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 Text To Speech (<a href=\"https:\/\/vbee.vn\/\">chuy\u1ec3n v\u0103n b\u1ea3n th\u00e0nh gi\u1ecdng n\u00f3i<\/a>) v\u00e0 <a href=\"https:\/\/vbee.vn\/blog\/chia-se\/top-phan-mem-speech-to-text\/\">Speech to Text<\/a> (<a href=\"https:\/\/vbee.vn\/blog\/chia-se\/chuyen-giong-noi-thanh-van-ban\/\">chuy\u1ec3n gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n<\/a>).<\/li><li>Kh\u1ea3 n\u0103ng hi\u1ec3u ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra \u0111i\u1ec1u h\u01b0\u1edbng ph\u00f9 h\u1ee3p.<\/li><li>H\u1ed7 tr\u1ee3 t\u00edch h\u1ee3p v\u00e0o h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u00f3 s\u1eb5n c\u1ee7a doanh nghi\u1ec7p ho\u1eb7c tri\u1ec3n khai c\u00f9ng c\u00e1c d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i kh\u00e1c.<\/li><li>Cung c\u1ea5p h\u1ec7 th\u1ed1ng ph\u00edm b\u1ea5m \u0111a l\u1edbp gi\u00fap t\u0103ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li><li>T\u1ef1 \u0111\u1ed9ng chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u c\u1ea7n x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p.<\/li><li>Giao di\u1ec7n tr\u1ef1c quan, h\u1ed7 tr\u1ee3 \u0111\u01b0a ra c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh t\u1ed1i \u01b0u.<\/li><\/ul><p>Tr\u00ean \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb v\u1ec1 c\u00e1ch t\u1ea1o k\u1ecbch b\u1ea3n IVR. Hy v\u1ecdng nh\u1eefng chia s\u1ebb n\u00e0y s\u1ebd gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1eabu k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. \u0110\u1ec3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 IVR c\u1ee7a Vbee AICall, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd d\u00f9ng th\u1eed tr\u1ea3i nghi\u1ec7m t\u1ea1i Vbee. \u00a0<\/p><p>Ngu\u1ed3n tham kh\u1ea3o:<\/p><ul><li>StringeeX (04\/12\/2023), H\u01b0\u1edbng d\u1eabn t\u1ea1o k\u1ecbch b\u1ea3n IVR c\u00f3 l\u1eddi ch\u00e0o cho t\u1ed5ng \u0111\u00e0i \u1ea3o, [online] stringeex.com. C\u00f3 t\u1ea1i: https:\/\/stringeex.com\/vi\/blog\/post\/huong-dan-tao-kich-ban-ivr-co-loi-chao-cho-tong-dai-ao<\/li><li>Worldfone (04\/12\/2023), 9 sai l\u1ea7m c\u1ea7n ph\u1ea3i tr\u00e1nh khi thi\u1ebft k\u1ebf IVR trong t\u1ed5ng \u0111\u00e0i Call Center, [online] worldfone.vn. C\u00f3 t\u1ea1i: https:\/\/worldfone.vn\/bai-viet\/9-sai-lam-can-phai-tranh-khi-thiet-ke-ivr-trong-tong-dai-call-center<\/li><\/ul><p><strong>Xem th\u00eam:<\/strong><\/p><ul><li style=\"list-style-type: none;\"><ul><li><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cach-su-dung-callbot\/\">C\u00e1ch s\u1eed d\u1ee5ng callbot \u1ee9ng d\u1ee5ng hi\u1ec7u qu\u1ea3 v\u1edbi Vbee AICall Cloud<\/a><\/li><li><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/tong-dai-ao-la-gi\/\">T\u1ed5ng \u0111\u00e0i \u1ea3o l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng d\u1ecbch v\u1ee5 cho doanh nghi\u1ec7p<\/a><\/li><li><a href=\"https:\/\/vbee.vn\/blog\/chia-se\/cach-tao-am-thanh-audio\/\">H\u01b0\u1edbng d\u1eabn c\u00e1ch t\u1ea1o \u00e2m thanh audio \u0111\u01a1n gi\u1ea3n \u2013 hi\u1ec7u qu\u1ea3 cao<\/a><\/li><\/ul><\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>Xu h\u01b0\u1edbng s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng IVR trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng gia t\u0103ng. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p ph\u1ea3i t\u1ea1o k\u1ecbch b\u1ea3n IVR \u0111\u1ec3 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c k\u1ecbch b\u1ea3n ph\u00f9 h\u1ee3p nh\u1ea5t? C\u00f9ng Vbee AIVoice&#8230;<\/p>\n","protected":false},"author":12,"featured_media":16023,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-8195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se"],"_links":{"self":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/8195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/comments?post=8195"}],"version-history":[{"count":29,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/8195\/revisions"}],"predecessor-version":[{"id":28607,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/posts\/8195\/revisions\/28607"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media\/16023"}],"wp:attachment":[{"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/media?parent=8195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/categories?post=8195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vbee.vn\/blog\/wp-json\/wp\/v2\/tags?post=8195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}